Department of Management Sciences
College of Business - City University of Hong Kong AACSB International EQUIS - European Quality Improvement System

Consultancy Project

The Department of Management Sciences prides itself on its collaboration with industry in the search for relevant and useful solutions to the real life problems facing businesses and organizations in the present day. The Department's staff bring in vast regional and international consultancy, executive training and work experience. In addition, the Department's industrial contacts help students in their search for high quality employment

The list of client companies and consultancy tasks undertaken bears witness to this. In Hong Kong, members have carried out consultancy projects or executive training workshops for local organizations such as Mass Transit Railway Corporation, Cathay Pacific Airways and Kowloon Motor Bus (1933) Co. Ltd., etc. Internationally, the Department has worked for American Express, Eastman Kodak and AT&T.

Summary of Consultancy Projects Undertaken by Faculty Members

(2007-2018)

 Department of Management Sciences

Year Client Title
2018-19 Zhejiang Tmall Technology Co., Ltd Develop a Dynamic Pricing Algorithm for Online Commerce
2018 World Green Organisation Development of Benchmarking Models for the Electricity Consumption Performance of Hong Kong High School Building
2018 Well Born Real Estate Management Ltd 2017 Customers Satisfaction Survey for Well Born Real Estate Management Ltd & Hang Yick Properties Management Ltd.
2017-18 Centaline Property Agency Ltd Consultation Work for Centa-City Index
2017 The Life Underwriters Association of Hong Kong LUA Annual Survey on Hong Kong Medical Expenses
2017 CT Risk Solution Limited Independent Reviewer
2017 Cathay Pacific Airways Limited Recency Frequency Monetary Value Model Development
2016-17 The "Star" Ferry Company Limited Passenger Survey and Focus Group Study 2016
2016 Roadshow Survey on Bus Ad Awareness
2016 Canon Mystery Shopper Project for Canon Hongkong Company Limited Second Half 2016
2015-16 The "Star" Ferry Company Limited 2015 Passenger Opinion Study 
2015-16 Centaline Group Management Ltd Consultation Work for Centa-City Index
2015 Education Bureau, HK Government of SAR Provision of Services for Conducting the Survey for Compilation of 2015
2015 Education Bureau, HK Government of SAR Performance Indicators for Measuring the Effectiveness of ETV Services and
the Annual Utilization Survey for ETV Programmes
2015 Canon Mystery Shopper Project for Canon Hongkong Company Limited Second Half 2015
2015 Canon Mystery Shopper Project for Canon Hongkong Company Limited First Half 2015
2014-15 The "Star" Ferry Company Limited Passenger Survey and Focus Group Study 2014
2014-15 Centaline Group Management Ltd Consultation Work for Centa-City Index
2014 The University of Hong Kong Planning the Capacity of Hospital Lift and Escalator System of the New Ambulatory Block in United Christian Hospital
2014 Roadshow Bus Body Ad Awareness
2014 Canon Mystery Shopper Project for Canon Hongkong Company Limited Second Half 2014
2014 Canon Mystery Shopper Project for Canon Hongkong Company Limited First Half 2014
2013-15 Sing Fat Construction Co., Ltd. Customer Satisfaction Surveys on Estate Maintenance for Housing Authority
2013-15 CLP Power General Methodology & Customer Survey for AMI Pilot Projects
2013-14 Centaline Group Management Ltd Consultation Work for Centa-City Index
2013-14 Centaline Group Management Ltd Consultation Work for Centa-City Index
2013 PolyU Technology & Consultancy Co. Ltd. Research Study on Expansion of Road Casualty Information System
2013 Hong Kong & Kowloon Ferry Holdings Limited Passenger Opinion Survey
2013 Estee Lauder Companies MAC JP Foundation Set Predictive Model
2013 Estee Lauder Companies CL JP Predictive Model for Prelapse Camp
2012-15 Sing Fat Construction Co., Ltd. Customer Satisfaction Surveys
2012-13 Centaline Group Management Ltd Consultation Work for Centa-City Index
2012-13 The "Star" Ferry Company Limited Passenger Survey and Focus Group Study 2012
2012 The Hong Kong Export Credit Insurance Corporation Market Study on Customer Expectations
2011 Hong Kong Islands District Association Survey Gauge the Islands Community's Awareness towards Waste Management Issue
2011 Tie Rack Limited Market Analysis for Tie Rack Hong Kong
2011 Queen Elizabeth Hospital, Kowloon Cluster A Consulting Study of a Strategic DSS for NEATS
2011-12 Education Bureau, HK Government of SAR Survey for Compilation of 2011 Performance Indicators for Measuring the Effectiveness of ETV Services
2011-12 The "Star" Ferry Company Limited Passenger Satisfaction Survey and Focus Group
2011-12 Sing Fat Construction Co., Ltd. 4th Independent Customer Satisfaction Surveys for District Term Contracts (DTC)
2011-12 Goldfield N&W Construction Co., Ltd. Customer Satisfaction Survey on Estate Maintenance in Kowloon East (2) District (HA Contract No. 20119028)
2011-12 Centaline Group Management Ltd Consultation Work for Centa-City Index
2011-12 Queen Elizabeth Hospital, Kowloon Cluster A consulting study of a Strategic DSS for NEATS
2011-12 Hong Kong Productivity Council An Online Building Energy Performance Benchmarking Tool for Offices and Study on Existing Building Operational Energy Performance Rating, Labelling & Certification Schemes
2011-12 Wanson Construction Co., Limited Customer Satisfaction Survey for DTC for Tuen Mun East District
2011-12 The Link Management Ltd. Annual Price Comparison Survey for 2008 to 2012
2011-12 Various Quality Maintenance Contractors of the HK Housing Authority Tenant Satisfaction Surveys to measure quality of the Quality Maintenance Contractors of the HKHA
2011-12 Hong Kong Productivity Council Service on Environmental Performance Benchmarking of Production Entities in Pearl River Delta Region
2011-12 Hong Kong Productivity Council Provide technical advice on maintenance services of Hong Kong LEAP Energy Policy Model. A kind of extension service of the previous outside practice (C015323) in which the tasks were to develop the model, being operated the Electrical and Mechanical Services Department of HKSAR.
2010 Centaline (Holding) Co Ltd Consultancy
2010 Asian Cities Research Centre Ltd Consultancy
2010 Hong Kong Productivity Council Consultancy
2010 Singapore Pools (Private) Limited Consultancy
2010 Education Bureau, HK Government SAR Consultancy
2009 The "Star" Ferry Company Limited Passenger Satisfaction Survey and Focus Group 2009
2008 Various Quality Maintenance Contractors of the HK Housing Authority Tenant Satisfaction Surveys to Measure Quality of the Quality Maintenance Contractors of the HKHA
2008 Citibank (Hong Kong) Ltd Qualitative Research
2008 The Link Management Ltd. Annual Price Comparison Survey for 2008 to 2012
2008 Hong Kong Tramways Ltd. 2008 Passenger Satisfaction Survey
2008 Citibank Citigold Tracking 2008,  Market Size Survey 2008 Acquisition Channel Evaluation Study (Feb 2008)
2008 MTRC Property Management Department Customer Service Survey for all properties being managed by MTRC
2008 Sino Property Management Ltd Mystery Shoppers Surveys for Sino Properties 2008
2008 Monster.com.hk Job Search Websites' Users Survey & Focus Groups
2008 Route 3 (CPS) Company Ltd. Focus Group Sessions of Route 3 users
2008 Education and Manpower Bureau, HK Govt. Compilation of 2008 Performance Indicators for Measuring the Effectiveness of ETV Service
2008 CB Richard Ellis Shuttle Bus Routing and Service Performance Management