Ms. WONG Yuen Shan Sandy (王婉珊女士)

EdD Candidate - Education (University of Bristol)
MBA - General Management (MGSM, Sydney)
MMgt - General Management (MGSM, Sydney)

Instructor I

Ms. WONG Yuen Shan Sandy (王婉珊女士)

Contact Information

Address: 7-248, Lau Ming Wai Academic Building
City University of Hong Kong
Phone: +852 34428347
Fax: +852 34420189
E-mail:
cmsandy@cityu.edu.hk

Research Areas

  • Higher Education Pedagogy
  • Service Operations Management

Teaching Activities (past 9 academic years)

Academic Year Level Title
2018-2019 Bachelor's Degree Hospitality Management
    Operations Management
    Operations Management Project
    Workshop on Operations Management Practices
2017-2018 Bachelor's Degree Globalization and Business
    Hospitality Management
    Operations Management
    Operations Management Project
    Workshop on Operations Management Practices
2016-2017 Bachelor's Degree Globalization and Business
    Hospitality Management
    Operations Management
    Operations Management Project
    Procurement and Sourcing
    Workshop on Operations Management Practices
2015-2016 Bachelor's Degree Hospitality Management
    Operations Management
    Workshop on Operations Management Practices
2014-2015 Bachelor's Degree Hospitality Management
    Operations Management
    Operations Management Project
    Workshops on Logistics and Supply Chain Management
2013-2014 Bachelor's Degree Design of Service Delivery Systems
    Globalization and Business
    Hospitality Management
    Managing Customer Service Operations
    Project
    Workshops on Logistics and Supply Chain Management
2012-2013 Bachelor's Degree Design of Service Delivery Systems
    Fundamentals of Business Logistics Management
    Globalization and Business
    Hospitality Management
    Managing Customer Service Operations
    Transportation Logistics
    Workshops on Logistics and Supply Chain Management
2011-2012 Bachelor's Degree Advanced Service Operations Management
    Design of Service Delivery Systems
    Hospitality Management
    Transportation Logistics
    Use of Statistics in Our Daily Life
    Workshops on Logistics and Supply Chain Management
2010-2011 Bachelor's Degree Advanced Service Operations Management
    Hospitality Management
    Service Operations Management I: Design of Service Delivery Systems
    Transportation Logistics
    Use of Statistics in Our Daily Life
    Workshops on Logistics and Supply Chain Management

Administrative Assignments

Period Name Position
2014 - Now BBA in Business Operations Management Co-Programme Leader
2014 - Now Minor in BBA in Service Operations Management Minor Advisor
2013 - Now BBA in Service Operations Management Programme Leader
2012 - Now E-Learning Committee Departmental Coordinator
2012 - Now Student Mentoring Scheme Student Mentoring Coordinator
2010 - Now Young Scholars Program Internal Mentor
2005 - Now Career and Student Development Committee Member
2005 - Now Personal Tutor Personal Tutor
2005 - Now Service Learning Initiative Scheme Coordinator
2006 - 2013 DEC-OBTL Project Team Coordinator
2005 - 2012 Experienced Learning Initiative towards Excellence Team (ELITE) Member
2007 - 2009 Language Companion Course Project Team Pilot Team Member
2005 - 2007 Supplemental Instruction Scheme Supervisor

Consultancy Experience and Executive Training

Year Client Role
2004 QP Group Management Training
2003 China Insurance Group Provide Executive Training for Senior Management
2002 Zurich Insurance Group Management Consultant
2002 HKSAR Correction Services Department Provide management training to CSD officers and instructors
2002 Japan Airlines (JAL) Provide management training to their overseas front-line management
2001 Cathay Pacific Catering Services Provide financial and logistics consulting services
2001 Hop Hing Oil Management Consulting
2001 Li & Fung Business Consulting and client management
2001 Merlin Gerlin Project Management
2001 Hallmark Card Logistics Management Consulting
2001 Ball Corporation Consulting and project Management
2000 BC Components HK Ltd. Consulting and Project Management
2000 Havi Food (Distributor for McDonald) Provide financial and logistics consulting services
2000 Samson Paper Client & project management
1999 BF Goodrich Performance Materials Consulting and Project Management
1999 Bright Point Technology Ltd Logistics Management Consulting
1999 HK Land & Property Business reengineering consulting
1999 HK Housing & Society Consulting & project management
1999 Tommy Hilfiger Consulting and training
1999 Donna Karan New York (DKNY) Consulting and training
1998 Alpha Metals Ltd Consulting and Training
1996 Hotel Miramar Hotel Front Office & Back Office consulting and training
1995 Chinese YMCA Hotel Front Office consulting and training
1994 Hotel Shilla, Seoul Hotel Front Office consulting
1994 Elizabeth Hotel Singapore Hotel Front Office consulting and training
1993 Crown Prince Hotel, Penang Hotel Front Office consultant and training
1993 Newton Kowloon Hotel Hotel Front Office consulting and training
1993 Newton Hong Kong Hotel Hotel Front Office consulting and training
1992 Crown Prince Hotel Hotel Front Office consulting and training
1992 Mandarin Oriental Hotel Hotel Front Office Consulting
1992 China World Beijing Hotel Front Office consulting and training
1992 Island Shangri-La Hotel Hotel Front Office consulting and training
1991 Hotel Conrad Hotel Front Office consulting and Training
1991 Prudential Hotel Hong Kong Hotel Front Office consulting
1991 China World, Guangzhou Hotel Front Office consulting and training
1990 Beijing Science & Technology Hotel Hotel Front Office Training
1990 Prince Hotel, Beijing Hotel Front Office Consulting
1989 Shangri-La, Hangzhou Hotel Front Office Consulting and Training

Professional Activities

Period Client Country Role
2010 Tung Wah College China (Hong Kong) Consulting