Prof. Christian WAGNER

PhD - Commerce (Management Information Systems)
Diplom-Ingenieur (MSc.) - Industrial Engineering
Vordiplom (BSc.) - Industrial Engineering

Associate Provost (Quality Assurance)
Associate Dean (SCM)
Chair Professor of Social Media

Prof. Christian WAGNER

Contact Information

Address: M7107, R R S Creative Media Centre
City University of Hong Kong
Phone: +852 34427546
Fax: +852 34420370
E-mail:
iscw@cityu.edu.hk

Research Areas

  • Information system based decision support for unstructured, wide-and-open, and problem solving tasks
  • Virtual community informatics and knowledge management
  • Use of information technology to support strategic planning and performance management
  • Design and test of artifacts to support systems development

Christian Wagner is Chair Professor of Social Media at City University's Information Systems Department. He received his Ph.D. in Business Administration from the University of British Columbia in 1989. Thereafter he spent seven years as a faculty member at the University of Southern California, before joining City University in January 1996. Wagner specializes in the study of knowledge management with wikis and weblogs, collective intelligence, creativity, and use of gamesin learning and knowledge transfer.

Publications

Journal Articles
  • HS Du, C Wagner (September 2011), "Editorial: Collaborative Knowledge Management and E-Learning", Knowledge Management & E-Learning: An International Journal, 3, 2, 116-118.
  • P Prasarnphanich, C Wagner (June 2011), "Explaining the Sustainability of Digital Ecosystems based on the Wiki Model through Critical Mass Theory", IEEE Transactions on Industrial Electronics, 58, 6, 2065-2072.
  • C. Wagner, T. Vinaimont (December 2010), "Evaluating the Wisdom of Crowds", Issues in Information Systems, 11, 1, 724.
  • H Du, JX Hao, R Kwok, C Wagner (October 2010), "Can a lean medium enhance large‐group communication? Examining the impact of interactive mobile learning", Journal of the American Society for Information Science and Technology, 61, 10, 2122-2137.
  • C Wagner, RKF Ip (August 2010), "Action Learning with Second Life--A Pilot Study", Journal of Information Systems Education, 20, 2, 249.
  • C Wagner, A Schroeder, W Wong, A Shum (April 2010), "Exploring the Enterprise Value of Wikis through Media Choice Theories", International Journal of Knowledge and Systems Science, 1, 2, 15-26.
  • D Yates, C Wagner, A Majchrzak (March 2010), "Factors affecting shapers of organizational wikis", Journal of the American Society for Information Science and Technology, 61, 3, 543-554.
  • C Wagner, A Schroeder (February 2010), "Capabilities and roles of enterprise wikis in organizational communication", Technical Communication, 57, 10, 68-89.
  • P. Prasarnphanich and C. Wagner (December 2009), "The Role of Wiki Technology and Altruism in Collaborative Knowledge Creation", Journal of Computer Information Systems, 49, 4, 33-41.
  • C. Wagner and A. Back (October 2008), "Group Wisdom Support Systems: Aggregating the Insights of Many through Information Technology", Issues in Information Systems, 9, 2, 343-350.
  • Z. Lee, C. Wagner and H.K. Shin (June 2008), "The Effect of Decision Support System Expertise on System Use Behavior and Performance", Information & Management, 45, 6, 349-358.
  • Rachael K.F. Ip and C. Wagner (2008), "Weblogging: A Study of Social Computing and Its Impact on Organizations", Decision Support Systems, Vol. 45, No. 2, pp. 242-250., selected as one of the 50 best articles published in 2008 in management and recipient of the Emerald Management Reviews Citation of Excellence (2009).
  • C. Wagner (2008), "Learning Experience with Virtual Worlds", Information Systems Education, Vol. 19, No. 3, pp 263-266.
  • C. Wagner and A. Majchrzak (2007), "Enabling Customer Centricity Using Wikis and the Wiki Way", Journal of Management Information Systems, Vol. 23, No. 3, pp. 17-43., recipient of Emerald Citations of Excellence Award (2011).
  • H. Du and C. Wagner (2007), "Constructivist Learning with Weblogs: An Empirical Investigation of IT-supported Learning", IEEE Transactions on Professional Communication, Vo. 50, No. 1, pp. 1-17.
  • C. Wagner (2006), "Breaking the Knowledge Acquisition Bottleneck through Conversational Knowledge Management", Information Resources Management Journal, Vol. 19, No. 1, pp. 70-83, January-March 2006 (Reprinted in Innovative Technologies for Information Resources Management, by Mehdi Khosrow-Pour (ed.), Idea Group Inc., 2008, 200-214.).
  • C. Wagner, K.S.K. Cheung, R.K.F. Ip, and S. Böttcher (2006), "Building Semantic Webs for e-government with Wiki Technology", Electronic Government, Vol. 3, No. 1, pp. 36-55.
  • H. Du and C. Wagner (2006), "Weblog Success: Exploring the Role of Technology", International Journal of Human-Computer Studies, Vol. 64, No. 9, pp. 789-798, (Ranked among the top 5 most popular articles in IJHCS each quarter since publication.).
  • C. Wagner and N. Bolloju (Apr-Jun 2005), "Knowledge Management with Conversational Technologies: Discussion Forums, Weblogs, and Wikis", Journal of Database Management, Vol. 16, Issue 2, i-viii.
  • K.S.K. Cheung, F.S.L. Lee, R.K.F. Ip and C. Wagner (Jan-Apr 2005), "The Development of Successful On-Line Communities", International Journal of the Computer, the Internet and Management, Vol. 13, No. 1, pp. 71-89.
  • R. Davison, C. Wagner and L. Ma (2005), "From Government to eGovernment: A Transition Model", Information Technology & People, Vol. 18, No. 3, pp. 280-299.
  • C. Wagner (2004), "Wiki: A Technology for Conversational Knowledge Management and Group Collaboration", Communications of the AIS, Vol. 13, Article 19, pp. 256-289.
  • C. Wagner (2004), "Enterprise Strategy Management Systems: Current and Next Generation", Journal of Strategic Information Systems, Vol. 13, No. 2, pp. 105-128, (available online at www.sciencedirect.com on 27 April 2004).
  • C. Wagner (2004), "Teaching Information Systems Management via Action Memos", Journal of Information Systems Education, Vol. 14, No. 2, pp. 131-133.
  • C. Wagner (July 2003), "Put another (B)Log on the Wire: Publishing Learning Logs as Weblogs", Journal of Information Systems Education, Vol. 14, Issue 2, pp. 131-132.
  • C. Wagner, K. Cheung, F. Lee and R. Ip (2003), "Enhancing E-government in Developing Countries: Managing Knowledge through Virtual Communities", Electronic Journal of Information Systems in Developing Countries, Vol. 14, No. 4, pp. 1-20.
  • C. Wagner and E. Turban (May, 2002), "Intelligent Electronic Agents: Partners or Predators", Communications of the ACM, Vol. 45, No. 5, pp. 84-90.
  • M. Carr and C. Wagner (2002), "A Study of Reasoning Processes in Software Maintenance Management", Information Technology & Management, Vol. 3, No. 1-2, pp. 181-203.
  • M. Lee, C. Wagner and C. Cheung (November-December 2001), "Lack of Trust Hurts E-Business In Hong Kong: Problem or Opportunity?", Banking Today, pp. 33-36.
  • C. Wagner and P. Poon (2001), "Successful Knowledge Management", Perspective, Journal of the ACCA Hong Kong, pp. 16-21.
  • P. Poon and C. Wagner (2001), "Critical Success Factors Revisited: Success and Failure Cases of Information Systems for Senior Executives", Decision Support Systems, Vol. 30, No. 3, pp. 393-418., (Ranked the 8th most requested DSS article for the period 2002-2004, still ranked among Top 25 for October-December 2007.).
  • C. Wagner and E. Turban (September 2000), "Agents, Deep-Linking, and Framing: On Acceptable Practices of Information Acquisition in E-Commerce", Electronic Markets, Vol. 10, No. 2, pp. 87-93.
  • C. Wagner (July - September, 2000), "End-Users as Expert System Developers", Journal of End User Computing, Vol. 12, No. 3, pp. 3-13., [Reprinted (with revisions) as "Knowledge Management through End User Developed Expert Systems: Potential and Limitations", in Mohmood, M.A., Idea-Group Publishing, 2003.].
  • L. Ma, D. Vogel, C. Wagner (2000), "Will Virtual University Initiatives Succeed?", Information Technology & Management, Vol. 1, No. 4, pp. 209-227.
Accepted Journal Articles (forthcoming)
  • A. Majchrzak, C. Wagner, D. Yates (2012), "The Role of Shapers in Virtual Firm-based Practice Networks", accepted by MIS Quarterly, forthcoming.
  • A. Schroeder, C. Wagner (2012), "Governance of open content creation: A conceptualisation and analysis of control and guiding mechanisms in the open content domain", accepted by Journal of the American Society for Information Science and Technology, forthcoming.
  • Buhl, H.U., Fridgen, G., König, W., Röglinger, M. and Wagner, C. (2012), "Where’s the competitive advantage in strategic information systems research? – Making the case for boundary-spanning research", accepted by Journal of Strategic Information Systems, forthcoming.
Conference Papers (Proceedings)
  • L Liu, C Wagner, H Chen (January 2012), "Determining the Value of a Virtual Community to Its Participants", proceedings of 45th Hawaii International Conference on System Sciences, 723-732.
  • A Schroeder, C Wagner (2010), "Controlling The Open Content Creation Process: An Analysis Of Control Mechanisms Using The Repertory Grid Method", proceedings of UK Academy for Information Systems Conference Proceedings 2010, Paper 46.
  • C. Wagner, L. Liu, C. Schneider, P. Prasarnphanich, H. Chen (June 2009), "Creating a successful professional virtual community: A sustainable digital ecosystem for idea sharing", proceedings of 3rd IEEE International Conference on Digital Ecosystems and Technologies, 163-167.
  • C. Wagner, A. Schroeder and W.Y. Wong (December 2008.), "An Evaluation of Enterprise Wikis Using Media Choice Theories", proceedings of KMAP Conference.
  • A. Schroeder and C. Wagner (December 2008), "Understanding Governance of Open Content Creation: An Analysis using the Repertory Grid Method", proceedings of Web 2008, (nominated for best paper award).
  • R. Ip, C. Wagner and S. Zhao (August 2008), "Learning REAL Business Skills in a Virtual World: An Action Learning Perspective", proceedings of Americas Conference on Information Systems.
  • S. Zhao and C. Wagner (July 2008), "Review of Prediction Market Research: Guidelines for Information Systems Research", proceedings of Pacific Asia Conference on Information Systems, Suzhou, China.
  • P. Prasarnphanich and C. Wagner (February 2008), "Creating Critical Mass in Collaboration Systems: Insights from Wikipedia", proceedings of IEEE DEST Conference, Thailand, (nominated for best paper award, Collaborative Systems track).
  • C. Wagner and P. Prasarnphanich (December 2007), "eLearning 2.0: Creating a Learner Centered Culture with Weblogs and Wikis", proceedings of the 8th APRU Distance Learning and the Internet Conference (APRU DLI 2007), Thailand.
  • C. Wagner (May 2007), "eLearning 2.0 with Weblogs and Wikis", proceedings of 2nd International Conference on ICT for Development, Education, and Training, Nairobi, Kenya.
  • C. Wagner and P. Prasarnphanich (January 2007), "Innovating Collaborative Content Creation: The Role of Altruism and Wiki Technology", proceedings of Hawaii International Conference on Systems Sciences (HICSS-40).
  • A. Majchrzak, C. Wagner, D. Yates (August 2006), "Corporate Wiki Users: Results of a Survey", proceedings of WikiSym 2006 Conference.
  • H. Du, G. Hao, R. Kwok and C. Wagner (July 2006), "Can Lean Media Enhance Large Group Learning? An Empirical Investigation of Mobile Information and Communication Technology", proceedings of PACIS 2006, Kuala Lumpur, Malaysia.
  • C. Wagner and D. Vogel (December 2005), "Pathway to Massive Mobility in Educational Computing", proceedings of IAIM Conference, Las Vegas, Nevada, USA.
  • R.K.F. Ip and C. Wagner (7-10 July 2005), "An Exploratory Study on the Progress of Social Computing and Its Potential Impact on Organizational Computing", proceedings of the 9th Pacific Asia Conference on Information Systems 2005 (PACIS 2005), Bangkok, Thailand.
  • H.S. Du and C. Wagner (7-10 July 2005), "Success in the “Blogosphere”: Exploring the Role of Technology", proceedings of the 9th Pacific Asia Conference on Information Systems (PACIS 2005), Bangkok, Thailand, pp. 1255-1266., (Best Paper Award nomination).
  • C. Wagner, K.S.K. Cheung, R.K.F. Ip and F.S.L. Lee (3-6 January 2005), "Deceptive Communication in Virtual Communities", proceedings of the Hawaii International Conference on Systems Sciences (HICSS-38), Hawaii, USA, (in CD Rom).
  • H. Du and C. Wagner (3-6 January 2005), "Learning with Weblogs: An Empirical Evaluation", proceedings of the Hawaii International Conference on Systems Sciences (HICSS-38), Hawaii, USA, (in CD Rom).
  • C. Wagner (May 2004), "Collaborative Knowledge Management: Breaking the Knowledge Acquisition Bottleneck", proceedings of the International Conference of the Information Resources Management Association (2004 IRMA), New Orleans, USA.
  • C. Wagner (August, 2003), "Knowledge Management in E-government", proceedings of the 8th Americas Conference on Information Systems (AMCIS'2003), Tampa, USA, pp. 845-850.
  • Christian Wagner, Fion Lee, Rachael Ip, and Karen Cheung (May 2003), "Intentional Communication Breakdowns in Virtual Communities of Interest: A Hindrance to End-User Knowledge Management", proceedings of the International Conference of the Information Resources Management Association (2003 IRMA), Philadelphia, USA, pp. 666-669, (in CD Rom).
  • F. Lee, C. Wagner, K. Cheung, R. Ip (December, 2002), "Flaming in Virtual Communities: A Misunderstood Phenomenon", proceedings of the Virtual Community Informatics Workshop, Barcelona, Spain.
  • C. Wagner (August, 2002), "What's Wrong with the Balanced Scorecard? Considerations for the Design of an Improved Enterprise Performance Management System", proceedings of the 7th Americas Conference on Information Systems (AMCIS'2002), Dallas, USA, pp. 1004-1010.
  • L. Ma, D. Vogel, C. Wagner (October, 2001), "An Innovative e-Learning Model for Transforming Traditional Management Education in the HKSAR", proceedings of the Hong Kong International Computer Conference (HKICC'21), Hong Kong, China, (in CD Rom).
  • C. Wagner and R. Bergin (August, 2001), "Enterprise Strategy Management: The Next ERP Frontier", proceedings of the 6th AMCIS Conference, Boston, USA, pp. 1061-1067.
  • PoPo Poon, and Christian Wagner (August 10-13, 2000), "Preparing Individuals for Employment in Virtual Organizations", proceedings of the 2000 Americas Conference on Information Systems (AMCIS'2000), Long Beach, California, USA.
  • P. Poon and C. Wagner (August 13-15, 1999), "A Case Study of Organizational Resistance", proceedings of the 1999 Americas Conference on Information Systems (AMCIS'99), Milwaukee, USA.
  • D. Vogel, C. Wagner, L. Ma (January 5-8, 1999), "Student-Directed Learning: Hong Kong Experiences", proceedings of the 32nd Annual Hawaii International Conference on System Science (HICSS-32), Maui, Hawaii, USA.
Books and Book Chapters
  • C. Wagner (2008), "Breaking the Knowledge Acquisition Bottleneck through Conversational Knowledge Management", Innovative Technologies for Information Resources Management, Mehdi Khosrow-Pour (ed.), Idea Group Inc., 200-214.
  • C. Wagner (2003), "Knowledge Management through End User Developed Expert Systems: Potential and Limitations", Advanced Topics in End User Computer, Volume 2, M.A. Mahmood (ed.), Idea-Group Publishing, pp. 148-172.
  • C. Wagner (2002), "End Users as Expert System Developers", Human Computer Interaction Development and Management, Tonya Barrier (ed.), Idea Group, 31-52.
  • C. Wagner (2000), "The Illusion of Knowledge (or Why Data Is More Important than Knowledge)", Intellectics and Computational Logic, Applied Logic Series Volume 19, S Hölldobler (ed), Kluwer Academic Publishers, Netherlands, pp. 347-359.