FB6726 - Service Operations Management | ||||||||||||
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* The offering term is subject to change without prior notice | ||||||||||||
Course Aims | ||||||||||||
This course aims to (1) provide the student with an overview of the operational concepts
experienced mainly in service organizations and the issues they deal with in
order to improve their competitiveness; (2) develop students’ abilities to
utilize concepts and tools necessary to effectively manage the planning,
design, and delivery processes of services; (3) provide students with examples of current issues faced by local
service/production organizations; | ||||||||||||
Assessment (Indicative only, please check the detailed course information) | ||||||||||||
Continuous Assessment: 65% | ||||||||||||
Examination: 35% | ||||||||||||
Examination Duration: 3 hours | ||||||||||||
Detailed Course Information | ||||||||||||
FB6726.pdf | ||||||||||||
Useful Links | ||||||||||||
Department of Management Sciences |