Dr. LEUNG Wai Keung John (梁偉強博士)

PhD - Industrial Engineering (University of Wisconsin - Madison)
EdD - Education (University of Bristol)
MS - Industrial Engineering (University of Wisconsin - Madison)
MS - Information and Computer Science (Georgia Institute of Technology)

Associate Professor

Dr. LEUNG Wai Keung John (梁偉強博士)

Contact Information

Address: 10-238, Lau Ming Wai Academic Building
City University of Hong Kong
Phone: +852 34428391
Fax: +852 34420346

Research Areas

  • Service delight
  • Service quality management
  • Process management
  • Simulation methodology applications
  • Assembly systems performance optimization

Dr. Leung is currently the Co-Director of Executive MBA program, and an Associate Professor of Marketing at City University of Hong Kong. He has also worked at Department of Management Sciences as an Associate Professor for eight years between 1993-2001. Between 1997-2000, he was the Deputy Director of IT Center for reengineering. He was a winner of the 8th Teaching Excellence Award. He is currently a columnist of Singtao in Hong Kong and is contributing articles in the areas of quality management to China Entrepreneur Magazine in China.

He earned his PhD and MS in Industrial Engineering from the University of Wisconsin at Madison and his MS in Computer and Information Science at Georgia Institute of Technology.

Prior to joining City University, Dr. Leung was an Operations Executive of American Express responsible for reengineering the credit authorization process and optimizing the operations policies for the authorization centers worldwide.

As a Senior Consultant of Eastman Kodak, Dr. Leung was responsible for developing and conducting corporate training courses that focused on improving and controlling the quality of large-scale systems development. His clients included Bell Northern Research (BNR), IBM, Fedex (Federal Express), Lucent Technology, Gilman Engineering, and other Fortune 500 companies.

Dr. Leung has also actively provided consultation and training for more than 80 local companies in Hong Kong such as Hong Kong Bank, Standard Chartered Bank, Hang Seng Bank, Bank of China, Hong Kong International Terminal, Hong Kong Post, St. Honore's Cake Shop, Vitasoy, Sun Hung Kai Property Development, Civil Service and Training Development Institute and SGS (International) Ltd.

Dr. Leung's current research interests are: service strategy and quality management, business process improvement, and customer retention strategy.


Journal Publications and Reviews
Conference Papers
Chapters, Conference Papers, Creative and Literary Works
Scholarly Books, Monographs, Reports and Case Studies