Department of Information Systems | Staff List

Prof. LEE Wai Yu Zach (李衞儒教授)

Associate Professor

Contact Information

E-mail:
Address:	6-275, Lau Ming Wai Academic Building City University of Hong Kong
Phone:	+852 34428491
Fax:	+852 34420369
zach.lee@cityu.edu.hk

Publications

Journal Publications and Reviews
Lee, Zach W. Y.; Liu, White Z.H.; Chan, Tommy K.H.; Wei, Gwen G.Z. / Impulse buying in live streaming commerce: A literature review and research agenda. December 2025; In: Information and Management. Vol. 62, No. 8 Chan, Tommy K. H.; Lee, Zach W. Y.; Pan, Meizhi; Sun, Ke / Understanding the Drivers and Outcomes of Ideologically Charged Social Media Firestorms: The Sociotechnical and Social Learning Perspectives. August 2025; In: Journal of Management Information Systems. Vol. 42, No. 3, pp. 737-766 Yoruk, Irem; Hsu, Jen-Hsien; Lee, Zach W. Y. / Consumer forgiveness: A literature review and research agenda. February 2025; In: Psychology and Marketing. Vol. 42, No. 2, pp. 554-578 Su, Winston T.; Lee, Zach W. Y.; He, Xinming; Chan, Tommy K. H. / Switching to cloud gaming: A push-pull-mooring perspective. February 2025; In: Journal of Business Research. Vol. 189 Pan, Meizhi; Blut, Markus; Ghiassaleh, Arezou; Lee, Zach W. Y. / Influencer marketing effectiveness: A meta-analytic review. January 2025; In: Journal of the Academy of Marketing Science. Vol. 53, pp. 52-78 Su, Winston T.; Lee, Zach W.Y.; He, Xinming; Chan, Tommy K.H. / Service quality in cloud gaming: instrument development and validation. November 2024; In: Internet Research. Vol. 34, No. 6, pp. 2202-2231 Chan, Tommy K. H.; Lee, Zach W. Y.; Skoumpopoulou, Dimitra; Situmeang, Frederik / Judging the Wrongness of Firms in Social Media Firestorms: The Heuristic and Systematic Information Processing Perspective. March 2024; In: Journal of the Association for Information Systems. Vol. 25, No. 2, pp. 463-500 Chan, Tommy K.H.; Cheung, Christy M.K.; Benbasat, Izak; Xiao, Bo; Lee, Zach W. Y. / Bystanders Join in Cyberbullying on Social Networking Sites: The Deindividuation and Moral Disengagement Perspectives. September 2023; In: Information Systems Research. Vol. 34, No. 3, pp. 828-846 Venkatesh, Viswanath; Cheung, Christy M. K.; Davis, Fred D.; Lee, Zach W. Y. / CYBERSLACKING IN THE WORKPLACE: ANTECEDENTS AND EFFECTS ON JOB PERFORMANCE. March 2023; In: MIS Quarterly: Management Information Systems. Vol. 47, No. 1, pp. 281-316 Kowalski, Michał; Lee, Zach W. Y.; Chan, Tommy K. H. / Blockchain technology and trust relationships in trade finance. May 2021; In: Technological Forecasting and Social Change. Vol. 166 Chan, Tommy K.H.; Cheung, Christy M.K.; Lee, Zach W.Y. / Cyberbullying on social networking sites: A literature review and future research directions. March 2021; In: Information and Management. Vol. 58, No. 2 Lee, Zach W. Y.; Cheung, Christy M. K.; Chan, Tommy K. H. / Understanding massively multiplayer online role-playing game addiction: A hedonic management perspective. January 2021; In: Information Systems Journal. Vol. 31, No. 1, pp. 33-61 Xiao, Bo; Lee, Zach W. Y.; Lim, Eric T. K.; Tan, Chee-Wee / The sharing economy: promises and challenges. September 2019; In: Internet Research. Vol. 29, No. 5, pp. 993-995 Lee, Zach W.Y.; Chan, Tommy K.H.; Chong, Alain Yee-Loong; Thadani, Dimple R. / Customer engagement through omnichannel retailing: The effects of channel integration quality. February 2019; In: Industrial Marketing Management. Vol. 77, pp. 90-101 Venkatraman, Srinivasan; Cheung, Christy M. K.; Lee, Zach W. Y.; Davis, Fred D.; Venkatesh, Viswanath / The “Darth” Side of Technology Use: An Inductively Derived Typology of Cyberdeviance. December 2018; In: Journal of Management Information Systems. Vol. 35, No. 4, pp. 1060-1091 Lee, Zach W.Y.; Chan, Tommy K.H.; Balaji, M. S.; Chong, Alain Yee-Loong / Why people participate in the sharing economy: an empirical investigation of Uber. June 2018; In: Internet Research. Vol. 28, No. 3, pp. 829-850 Chan, Tommy K.H.; Cheung, Christy M.K.; Lee, Zach W.Y. / The state of online impulse-buying research: A literature analysis. March 2017; In: Information and Management. Vol. 54, No. 2, pp. 204-217 Cheung, Christy M.K.; Shen, Xiao-Liang; Lee, Zach W.Y.; Chan, Tommy K.H. / Promoting sales of online games through customer engagement. July 2015; In: Electronic Commerce Research and Applications. Vol. 14, No. 4, pp. 241-250 Lee, Zach W.Y.; Cheung, Christy M.K.; Chan, Tommy K.H. / Massively multiplayer online game addiction: Instrument development and validation. June 2015; In: Information and Management. Vol. 52, No. 4, pp. 413-430 Cheung, Christy; Lee, Zach W.Y.; Chan, Tommy K.H. / Self-disclosure in social networking sites the role of perceived cost, perceived benefits and social influence. April 2015; In: Internet Research. Vol. 25, No. 2, pp. 279-299 Chan, Tommy K.H.; Zheng, Xiabing; Cheung, Christy M.K.; Lee, Matthew K.O.; Lee, Zach W.Y. / Antecedents and consequences of customer engagement in online brand communities. June 2014; In: Journal of Marketing Analytics. Vol. 2, No. 2, pp. 81-97 Cheung, Christy M.K.; Lee, Matthew K.O.; Lee, Zach W.Y. / Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes. July 2013; In: Journal of the American Society for Information Science and Technology. Vol. 64, No. 7, pp. 1357-1374

Journal Publications and Reviews

Lee, Zach W. Y.; Liu, White Z.H.; Chan, Tommy K.H.; Wei, Gwen G.Z. / Impulse buying in live streaming commerce: A literature review and research agenda. December 2025; In: Information and Management. Vol. 62, No. 8
Chan, Tommy K. H.; Lee, Zach W. Y.; Pan, Meizhi; Sun, Ke / Understanding the Drivers and Outcomes of Ideologically Charged Social Media Firestorms: The Sociotechnical and Social Learning Perspectives. August 2025; In: Journal of Management Information Systems. Vol. 42, No. 3, pp. 737-766
Yoruk, Irem; Hsu, Jen-Hsien; Lee, Zach W. Y. / Consumer forgiveness: A literature review and research agenda. February 2025; In: Psychology and Marketing. Vol. 42, No. 2, pp. 554-578
Su, Winston T.; Lee, Zach W. Y.; He, Xinming; Chan, Tommy K. H. / Switching to cloud gaming: A push-pull-mooring perspective. February 2025; In: Journal of Business Research. Vol. 189
Pan, Meizhi; Blut, Markus; Ghiassaleh, Arezou; Lee, Zach W. Y. / Influencer marketing effectiveness: A meta-analytic review. January 2025; In: Journal of the Academy of Marketing Science. Vol. 53, pp. 52-78
Su, Winston T.; Lee, Zach W.Y.; He, Xinming; Chan, Tommy K.H. / Service quality in cloud gaming: instrument development and validation. November 2024; In: Internet Research. Vol. 34, No. 6, pp. 2202-2231
Chan, Tommy K. H.; Lee, Zach W. Y.; Skoumpopoulou, Dimitra; Situmeang, Frederik / Judging the Wrongness of Firms in Social Media Firestorms: The Heuristic and Systematic Information Processing Perspective. March 2024; In: Journal of the Association for Information Systems. Vol. 25, No. 2, pp. 463-500
Chan, Tommy K.H.; Cheung, Christy M.K.; Benbasat, Izak; Xiao, Bo; Lee, Zach W. Y. / Bystanders Join in Cyberbullying on Social Networking Sites: The Deindividuation and Moral Disengagement Perspectives. September 2023; In: Information Systems Research. Vol. 34, No. 3, pp. 828-846
Venkatesh, Viswanath; Cheung, Christy M. K.; Davis, Fred D.; Lee, Zach W. Y. / CYBERSLACKING IN THE WORKPLACE: ANTECEDENTS AND EFFECTS ON JOB PERFORMANCE. March 2023; In: MIS Quarterly: Management Information Systems. Vol. 47, No. 1, pp. 281-316
Kowalski, Michał; Lee, Zach W. Y.; Chan, Tommy K. H. / Blockchain technology and trust relationships in trade finance. May 2021; In: Technological Forecasting and Social Change. Vol. 166
Chan, Tommy K.H.; Cheung, Christy M.K.; Lee, Zach W.Y. / Cyberbullying on social networking sites: A literature review and future research directions. March 2021; In: Information and Management. Vol. 58, No. 2
Lee, Zach W. Y.; Cheung, Christy M. K.; Chan, Tommy K. H. / Understanding massively multiplayer online role-playing game addiction: A hedonic management perspective. January 2021; In: Information Systems Journal. Vol. 31, No. 1, pp. 33-61
Xiao, Bo; Lee, Zach W. Y.; Lim, Eric T. K.; Tan, Chee-Wee / The sharing economy: promises and challenges. September 2019; In: Internet Research. Vol. 29, No. 5, pp. 993-995
Lee, Zach W.Y.; Chan, Tommy K.H.; Chong, Alain Yee-Loong; Thadani, Dimple R. / Customer engagement through omnichannel retailing: The effects of channel integration quality. February 2019; In: Industrial Marketing Management. Vol. 77, pp. 90-101
Venkatraman, Srinivasan; Cheung, Christy M. K.; Lee, Zach W. Y.; Davis, Fred D.; Venkatesh, Viswanath / The “Darth” Side of Technology Use: An Inductively Derived Typology of Cyberdeviance. December 2018; In: Journal of Management Information Systems. Vol. 35, No. 4, pp. 1060-1091
Lee, Zach W.Y.; Chan, Tommy K.H.; Balaji, M. S.; Chong, Alain Yee-Loong / Why people participate in the sharing economy: an empirical investigation of Uber. June 2018; In: Internet Research. Vol. 28, No. 3, pp. 829-850
Chan, Tommy K.H.; Cheung, Christy M.K.; Lee, Zach W.Y. / The state of online impulse-buying research: A literature analysis. March 2017; In: Information and Management. Vol. 54, No. 2, pp. 204-217
Cheung, Christy M.K.; Shen, Xiao-Liang; Lee, Zach W.Y.; Chan, Tommy K.H. / Promoting sales of online games through customer engagement. July 2015; In: Electronic Commerce Research and Applications. Vol. 14, No. 4, pp. 241-250
Lee, Zach W.Y.; Cheung, Christy M.K.; Chan, Tommy K.H. / Massively multiplayer online game addiction: Instrument development and validation. June 2015; In: Information and Management. Vol. 52, No. 4, pp. 413-430
Cheung, Christy; Lee, Zach W.Y.; Chan, Tommy K.H. / Self-disclosure in social networking sites the role of perceived cost, perceived benefits and social influence. April 2015; In: Internet Research. Vol. 25, No. 2, pp. 279-299
Chan, Tommy K.H.; Zheng, Xiabing; Cheung, Christy M.K.; Lee, Matthew K.O.; Lee, Zach W.Y. / Antecedents and consequences of customer engagement in online brand communities. June 2014; In: Journal of Marketing Analytics. Vol. 2, No. 2, pp. 81-97
Cheung, Christy M.K.; Lee, Matthew K.O.; Lee, Zach W.Y. / Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes. July 2013; In: Journal of the American Society for Information Science and Technology. Vol. 64, No. 7, pp. 1357-1374

Chapters, Conference Papers, Creative and Literary Works
Li, Yifan; Cheung, Christy M. K.; Lee, Zach W. Y. / The Information Systems Perspective on Obsessive Technology Use: Insights and Research Gaps from a Literature Analysis. January 2025; Proceedings of the 58th Hawaii International Conference on System Sciences (2025). pp. 5715-5724 Gao, Grace Yuekun; Cheung, Christy M.K.; Chan, Tommy K.H.; Lee, Zach W.Y. / Zoombombing: Understanding We-Intention to Engage in Collective Trolling among Online Community Members through the Social Identity Model of Deindividuation Effects. January 2024; Proceedings of the 57th Annual Hawaii International Conference on System Sciences (2024). pp. 6066-6075 Cheung, Christy M. K.; Thadani, Dimple R.; Lee, Zach W. Y. / An integrative framework of cognitive absorption for technology use. June 2021; Information Technology in Organisations and Societies: Multidisciplinary Perspectives from AI to Technostress. pp. 111-146 Lee, Zach W. Y.; Chan, Tommy K. H.; Chong, Alain Yee-Loong; Thadani, Dimple R. / An empirical investigation into the antecedents and consequences of customer engagement in omnichannel retailing. July 2017; Proceedings of the 21st Pacific Asia Conference on Information Systems (PACIS 2017). Lee, Zach W.Y.; Cheung, Christy M.K.; Chan, Tommy K.H. / Technology-mediated self-regulation: An implication for preventing online gaming addiction. December 2016; International Conference on Information Systems 2016 Proceedings. Wenninger, Helena; Lee, Zach W. Y.; Cheung, Christy M.K.; Chan, Tommy K.H.; Wong, Randy Y.M. / A literature analysis about social information contribution and consumption on social networking sites. June 2016; 24th European Conference on Information Systems, ECIS 2016. Thadani, Dimple R.; Cheung, Christy M. K.; Lee, Zach W. Y. / Social networking site addiction: The cognitive bias perspective. June 2016; PACIS 2016 Proceedings. Lee, Zach W. Y.; Chan, Tommy K. H.; Balaji, M. S.; Chong, Alain Yee-Loong / Technology-mediated sharing economy: Understanding user participation in collaborative consumption through the benefitcost perspective. June 2016; Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016). Chan, Tommy K. H.; Cheung, Christy M. K.; Lee, Zach W. Y.; Neben, Tillmann / Transition from urge to excessive use of social networking sites: The moderating role of self-control and accessibility. June 2015; PACIS 2015 Proceedings. Chan, Tommy K. H.; Cheung, Christy M. K.; Lee, Zach W. Y.; Neben, Tillmann / Why do i keep checking my facebook? The role of urge in the excessive use of social networking sites. March 2015; Proceedings of the 48th Annual Hawaii International Conference on System Sciences, HICSS 2015. pp. 314-323 Lee, Zach W. Y.; Cheung, Christy M. K.; Chan, Tommy K. H. / Understanding the development of problematic use of massively multiplayer online game. December 2014; ICIS 2014 Proceedings. Chan, Tommy K.H.; Cheung, Christy M.K.; Lee, Zach W.Y.; Neben, Tillmann / The urge to check social networking sites: Antecedents and consequences. July 2014; Pacific Asia Conference on Information Systems 2014 Proceedings. Lee, Zach W.Y.; Cheung, Christy M.K.; Chan, Tommy K.H. / Explaining the development of the excessive use of massively multiplayer online games: A positive-negative reinforcement perspective. March 2014; Proceedings of the 47th Annual Hawaii International Conference on System Sciences. pp. 668-677 Lee, Zach W. Y.; Cheung, Christy M. K. / Problematic use of massively multiplayer online games: Scale development and validation. June 2013; PACIS 2013 Proceedings. Lee, Zach W.Y.; Cheung, Christy M.K.; Thadani, Dimple R. / An investigation into the problematic use of Facebook. February 2012; Proceedings of the 45th Annual Hawaii International Conference on System Sciences. pp. 1768-1776 Cheung, Christy M.K.; Lee, Zach W.Y. / An examination into the determinants of positive and negative electronic word-of-mouth communication. November 2011; ICEB 2011 Proceedings (Bangkok). pp. 182-189 Lee, Zach W.Y.; Cheung, Christy M.K. / How loneliness affects problematic facebook use. November 2011; ICEB 2011 Proceedings (Bangkok). pp. 241-249

Chapters, Conference Papers, Creative and Literary Works

Li, Yifan; Cheung, Christy M. K.; Lee, Zach W. Y. / The Information Systems Perspective on Obsessive Technology Use: Insights and Research Gaps from a Literature Analysis. January 2025; Proceedings of the 58th Hawaii International Conference on System Sciences (2025). pp. 5715-5724
Gao, Grace Yuekun; Cheung, Christy M.K.; Chan, Tommy K.H.; Lee, Zach W.Y. / Zoombombing: Understanding We-Intention to Engage in Collective Trolling among Online Community Members through the Social Identity Model of Deindividuation Effects. January 2024; Proceedings of the 57th Annual Hawaii International Conference on System Sciences (2024). pp. 6066-6075
Cheung, Christy M. K.; Thadani, Dimple R.; Lee, Zach W. Y. / An integrative framework of cognitive absorption for technology use. June 2021; Information Technology in Organisations and Societies: Multidisciplinary Perspectives from AI to Technostress. pp. 111-146
Lee, Zach W. Y.; Chan, Tommy K. H.; Chong, Alain Yee-Loong; Thadani, Dimple R. / An empirical investigation into the antecedents and consequences of customer engagement in omnichannel retailing. July 2017; Proceedings of the 21st Pacific Asia Conference on Information Systems (PACIS 2017).
Lee, Zach W.Y.; Cheung, Christy M.K.; Chan, Tommy K.H. / Technology-mediated self-regulation: An implication for preventing online gaming addiction. December 2016; International Conference on Information Systems 2016 Proceedings.
Wenninger, Helena; Lee, Zach W. Y.; Cheung, Christy M.K.; Chan, Tommy K.H.; Wong, Randy Y.M. / A literature analysis about social information contribution and consumption on social networking sites. June 2016; 24th European Conference on Information Systems, ECIS 2016.
Thadani, Dimple R.; Cheung, Christy M. K.; Lee, Zach W. Y. / Social networking site addiction: The cognitive bias perspective. June 2016; PACIS 2016 Proceedings.
Lee, Zach W. Y.; Chan, Tommy K. H.; Balaji, M. S.; Chong, Alain Yee-Loong / Technology-mediated sharing economy: Understanding user participation in collaborative consumption through the benefitcost perspective. June 2016; Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016).
Chan, Tommy K. H.; Cheung, Christy M. K.; Lee, Zach W. Y.; Neben, Tillmann / Transition from urge to excessive use of social networking sites: The moderating role of self-control and accessibility. June 2015; PACIS 2015 Proceedings.
Chan, Tommy K. H.; Cheung, Christy M. K.; Lee, Zach W. Y.; Neben, Tillmann / Why do i keep checking my facebook? The role of urge in the excessive use of social networking sites. March 2015; Proceedings of the 48th Annual Hawaii International Conference on System Sciences, HICSS 2015. pp. 314-323
Lee, Zach W. Y.; Cheung, Christy M. K.; Chan, Tommy K. H. / Understanding the development of problematic use of massively multiplayer online game. December 2014; ICIS 2014 Proceedings.
Chan, Tommy K.H.; Cheung, Christy M.K.; Lee, Zach W.Y.; Neben, Tillmann / The urge to check social networking sites: Antecedents and consequences. July 2014; Pacific Asia Conference on Information Systems 2014 Proceedings.
Lee, Zach W.Y.; Cheung, Christy M.K.; Chan, Tommy K.H. / Explaining the development of the excessive use of massively multiplayer online games: A positive-negative reinforcement perspective. March 2014; Proceedings of the 47th Annual Hawaii International Conference on System Sciences. pp. 668-677
Lee, Zach W. Y.; Cheung, Christy M. K. / Problematic use of massively multiplayer online games: Scale development and validation. June 2013; PACIS 2013 Proceedings.
Lee, Zach W.Y.; Cheung, Christy M.K.; Thadani, Dimple R. / An investigation into the problematic use of Facebook. February 2012; Proceedings of the 45th Annual Hawaii International Conference on System Sciences. pp. 1768-1776
Cheung, Christy M.K.; Lee, Zach W.Y. / An examination into the determinants of positive and negative electronic word-of-mouth communication. November 2011; ICEB 2011 Proceedings (Bangkok). pp. 182-189
Lee, Zach W.Y.; Cheung, Christy M.K. / How loneliness affects problematic facebook use. November 2011; ICEB 2011 Proceedings (Bangkok). pp. 241-249

Scholarly Books, Monographs, Reports and Case Studies
LEE, Zach W. Y.; CHAN, Tommy K. H.; CHEUNG, Christy M.K. / Information Technology in Organisations and Societies: Multidisciplinary Perspectives from AI to Technostress. June 2021;