Ms. Julyanna CHAN (陳麗冰女士)

Supervisory Executive Officer

Ms. Julyanna CHAN (陳麗冰女士)

Contact Information

Address: 6-263 , Lau Ming Wai Academic Building
City University of Hong Kong
Phone: +852 34427889
Fax: +852 34420369
E-mail:
mgjuly@cityu.edu.hk

Personal Objective          

A challenging and responsible position in management or other related areas where my abilities, experiences and educational background can be fully utilized.

 

Academic Qualification         

June 1998     

City University of Hong Kong

Master of International Business Management         

Award with Distinction                                           

                    

May 1986              

Simon Fraser University, British Columbia, Canada

Bachelor of Business Administration

Major in Personnel Management and Marketing, Minor in Economics

                    

June 1982              

Marian Regional High School, British Columbia, Canada

Graduate of Grade 12

 

Work Experience                     

Dec 2007 to Present      

Supervisory Executive Officer

July 1993 - Nov 2007

Executive Officer I 

July 92 - July93            

Executive Officer II                  

Management Department

City University of Hong Kong

         

Principal Responsibilities:

Provide administrative support to Department Head and 33 academic staff to enable the delivery of high standard educational service to the students

 

GENERAL ADNMINISTRATION

•         Responsible for the general office administration including staff recruitment, PPAD and supervision of supporting staff

•         Liaison with central administrative departments in the University on academic and administrative matters (admission, examination, time-tabling etc.) financial and library matters, and the FMO etc.

 

•         Responsible for establishing systems and procedures for the smooth running of daily operational functions assigned and improve such systems from time to time

 

•         Responsible for the oversight of the departmental library reference material and equipment.

 

•         Prepare the departmental budget plan and monitor the financial situation.

 

•         Responsible for the formulation of Department’s operational guidelines for the implementation of policies, procedures and their dissemination

 

•         Monitor the Department’s web-site to ensure the most updated information about the achievements of the Department. Co-ordinate with the web master and other staff members to continuously update of staff profiles.

 

•         Assistance in promotion activities, presentation for the  exhibition  local and oversea

 

          ACADEMIC SUPPORT

•         Continuous moderation and updating of the BBA majors (HRM/IBJ) and minors (HRM, IB, IE, BS) programs.  To ensure these programs run smoothly and coherently with the ARRO and  ADMO  systems

 

•         Teaching allocation: planning and assign teaching allocation, liaise with all academic staff for their work load distribution in respect of teaching and administrative duties.

 

•         Continuous moderating and updating of the BBA majors (BBAHRM / BBAIBJ) and minors (HRM, Global Business, Innovation Management & Entrepreneurship, Team Leadership & Management) programs.

 

•         Monitor the system for student records to ensure high accuracy and to have the information ready for future follow up, especially for poorly performing students (CGPA below 2.0).  All the consultation records shall be filed properly for the program leader and major advisors to follow up.

 

 

•         Monitor and update the database for Companies that have participated in seminars or workshops.  This will enhance the promotion for future seminars and workshops.

 

•         Assistance to the program leader for the AACSB and EQUIS accreditation.

 

•         Liaison with part-time lecturers on appointment, teaching and time-tabling matters.

 

•         Consultation for students in respect of their study progress, ie: exchange study and add/prop arrangements

                                        

Committee Secretary:

Departmental Executive Committee

Department Advisory Committee

Assistance for Faculty Examination Board (Award Classification)

Join Staff Student Committee

Student Activities Team Committee

BBA-BM Program Committee

MAGBM Program Committee

 

Work involved:

Prepare relevant documents and materials for the     committee meeting.  Streamline meeting agenda and minute taking.         Ensure the action items have been following up and implemented.

         

OTHERS

 

•         Liaise with external organizations for departmental activities.

 

•         Perform additional duties as assigned by Head of Department

 Award

 1 University’s Best Suggestion Award in 1995 

2. Outstanding Performance Award in 1997.

 

Apart from her own administrate role as a SEO in the Department of Management, Julyanna has participated in many Committees at University Level to enhance University’s team spirit and sport events.

1.       Honorable manager of the City U Cross Country Team (2005 – current)

2.       Committee member of the City U Marathon Delegation ( 2008 – current )

3.       Committee member of the City U Marathon Club (2014- current)

4.       Captain of the City U Dragon Boat Team (2007 – current)

 

Aug 89- Nov 91    

Administrative Assistant (Exchange student section)

International Education Office

Registrar Office, University of Sydney, Australia

         

Principal Responsibilities:

         

          GENERAL ADMINISTRATION 

•         Develop and monitor the systems and policies of the exchange agreement with University world wide.

 

•         Liaison with  faculties regarding  the  admission processes

 

•         Organize student services for international students i.e. pre-departure and post arrival preparation /social and cultural activities / returning home seminars etc.

 

FINANICE ADMINISTRATION

•         Prepare and follow up invoices to organizations sponsoring overseas students enrolled at the University

 

•         Prepare  documentation for Export Market Development Grants for the  exchange  program

 

•         Maintain financial records on the IEO budget

 

•         Liaise with the Accountant’s Office for the efficient distribution of tuition fees to faculty and departmental accounts

 

 

July 88 – 89 Administrative Assistant, reporting to the General Manager

                     Best Paper Pty Ltd., Australia

         

Principal Responsibilities:

 

•         Arrange the daily schedule and route for the truck drivers to pick up waste paper

 

•         Taking care of the telephone answering and administrative work for the General Manager

 

•         Account bookkeeping, payables and payroll

 

•         Filing and replying to correspondence

 

•         Drafting and typing of shipping documents for the export cargoes

 

July 87 -88            

Administrative Assistant

Report to the Manager of the New Business Department

Manulife Insurance Co. of Canada (Hong Kong Branch)

         

Principal Responsibilities:

 

•         Supervising a policy issue team of 9 subordinates, make sure the daily operations follow proper procedures and flow smoothly, as well as efficiently by implementing and reviewing the day to day operations

 

•         To enhance and strengthen the policy issue procedures so as to cope with the increasing business volume

 

•         Recruitment, staff appraisal, salary review, maintenance of personnel records for the New Business Department

 

•         Coordinate and organize departmental functions and meetings

 

•         Prepare quarterly and annual reports, and the budget controls.

 

•         Liaise with the other departments and agents for complaints and other related issues

 

•         Represent the New Business Department in executing new projects introduced by the company

 

June 86 – 87 Sales Executive

                     Reporting to the Sales Director of Marketing Department

                     Hilton International Hotel, Hong Kong

         

Principal Responsibilities:

 

•         To promote the sales of the guest rooms and function rooms for the hotel by associating with and understanding the existing clients (such as commercial companies which have contracts with the hotel)

 

•         To develop new accounts by cold calling or referral, so as to set up new commercial contracts.  Taking care of the companies located in the Central District which were the “bread and butter” customers for the Hotel.

 

•         Taking reservations for all functions through the computerized reservation system (HIS)

 

•         Preparing weekly marketing reports on existing and future marketing trends for all the assigned corporations.

 

•         Assisting the Manager to conduct market research for the promotion of hotel services

 

May 81 – Aug 81  

Secretary Airline Mechanical Co. Ltd.

         

Principal Responsibilities:

 

•         Responsibilities included bookkeeping, preparing meeting materials and taking minutes

 

Strengths 

Obtain the City University’s Best Suggestion awards in 1996   

Obtain the City University’s Outstanding Performance Award in 1997.