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Department of Decision Analytics and Operations

Prof. WANG Jianfu (王健夫教授)

PhD - Operations Management (Rotman School of Management, University of Toronto)

Associate Professor

Prof. WANG Jianfu (王健夫教授)

Contact Information

Address: 7-285, Lau Ming Wai Academic Building
City University of Hong Kong
Phone: +852 34428349
Fax: +852 34420189
E-mail:
jf.wang@cityu.edu.hk
Personal Web:
https://www.cb.cityu.edu.hk/staff/jwang657/
SSRN Web:
https://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=2273526

Research Areas

  • Gig Economy
  • Information Technology Operations
  • Service Operations
  • Queueing Economics

Jianfu (Jeff) Wang is an Associate Professor of Operations Management in the Department of Decision Analytics and Operations at the City University of Hong Kong. He served as the Associate Head of the department (2024-2026) and the MScOSCM program director (2020-2024), helping it achieve an 11th-place global ranking in the 2024 and 2025 QS Business Master's Rankings for Supply Chain Management. Before joining CityU, he was a faculty member at the Nanyang Business School at Nanyang Technological University.

He holds a Ph.D. in Operations Management from the Rotman School of Management at the University of Toronto. His research centers on queueing theory, with applications in platform operations, information economics, healthcare systems, and revenue management. His work is featured in leading academic journals, including Management Science, Operations Research, and Manufacturing & Service Operations Management.

His research was named a finalist for the 2025 Management Science Best Paper Award in Operations Management. In 2022, Jeff earned the M&SOM Meritorious Service Award. His past accolades include awards for teaching excellence and research excellence from Nanyang Technological University. To support the broader academic community, Jeff serves as an Associate Editor for the journal Service Science.

Jeff is actively seeking excellent Ph.D. candidates to join his research team. His ideal students share three defining traits: a relentless curiosity for modern operational challenges, an uncompromising obsession with methodological rigor, and the intellectual agility for continuous learning. Prospective candidates with a strong quantitative background and a desire to tackle complex operational problems are encouraged to contact him.

Teaching Areas

  • Operations Management
  • Service Operations

Research Grant

  • PI: "Information Technology and Routing Policies in Open-shop Healthcare Systems", General Research Fund - The Hong Kong Research Grants Council , Amount: 283993 (2021-2023) , Jianfu WANG
  • PI: "A Study of Food Delivery Services", Start-up Grant - City University of Hong Kong , Amount: 300000 (2020-2023) , Jianfu WANG
  • PI: "Analysis and Design of On-demand Transport Service Platforms with Sharing Option", Tier 1 Grant - Nanyang Technological University , Amount: SGD48,135 (2017-2020) , Jianfu Wang, Geoffrey Chua, Arvind Sainathan
  • PI: "The Practice of Strategic Idleness and Dynamic Scheduling in Service Operations Management", Start-up Grant - Nanyang Technological University , Amount: SGD80,000 (2014-2020) , Jianfu Wang

Administrative Assignments

Period Name Position
9/2024 - 8/2026 Departmental Staffing Committee Member
11/2020 - 6/2024 MScOSCM Director

Professional Activities

Period Client Country / Region Role
2024 - Now Service Science - Associate Editor

Selected Publications

Journal Publications and Reviews
Chapters, Conference Papers, Creative and Literary Works