People and Research People

People Details

Dr. LEUNG Wai Keung John

梁偉強博士

Associate Professor

Address
10-238, Lau Ming Wai Academic Building, City University of Hong Kong
Phone
+852 34428391
Fax
+852 34420346

Research Areas

Service delight
Service quality management
Process management
Simulation methodology applications
Assembly systems performance optimization

Qualifications

PhD - Industrial Engineering (University of Wisconsin - Madison)
EdD - Education (University of Bristol)
MS - Industrial Engineering (University of Wisconsin - Madison)
MS - Information and Computer Science (Georgia Institute of Technology)

Biography

Dr. Leung is currently the Co-Director of Executive MBA program, and an Associate Professor of Marketing at City University of Hong Kong. He has also worked at Department of Management Sciences as an Associate Professor for eight years between 1993-2001. Between 1997-2000, he was the Deputy Director of IT Center for reengineering. He was a winner of the 8th Teaching Excellence Award. He is currently a columnist of Singtao in Hong Kong and is contributing articles in the areas of quality management to China Entrepreneur Magazine in China.

He earned his PhD and MS in Industrial Engineering from the University of Wisconsin at Madison and his MS in Computer and Information Science at Georgia Institute of Technology.

Prior to joining City University, Dr. Leung was an Operations Executive of American Express responsible for reengineering the credit authorization process and optimizing the operations policies for the authorization centers worldwide.

As a Senior Consultant of Eastman Kodak, Dr. Leung was responsible for developing and conducting corporate training courses that focused on improving and controlling the quality of large-scale systems development. His clients included Bell Northern Research (BNR), IBM, Fedex (Federal Express), Lucent Technology, Gilman Engineering, and other Fortune 500 companies.

Dr. Leung has also actively provided consultation and training for more than 80 local companies in Hong Kong such as Hong Kong Bank, Standard Chartered Bank, Hang Seng Bank, Bank of China, Hong Kong International Terminal, Hong Kong Post, St. Honore's Cake Shop, Vitasoy, Sun Hung Kai Property Development, Civil Service and Training Development Institute and SGS (International) Ltd.

Dr. Leung's current research interests are: service strategy and quality management, business process improvement, and customer retention strategy.

Publications

Journal Publications and Reviews

Zhang, Tao; Li, Gang; Lai, Kin Keung; Leung, John W. K. / Information disclosure strategies for the intermediary and competitive sellers. December 2018; In: European Journal of Operational Research. Vol. 271, No. 3, pp. 1156-1173

Ding, Yang; Fu, Yelin; Lai, Kin Keung; John Leung, W. K. / Using Ranked Weights and Acceptability Analysis to Construct Composite Indicators: A Case Study of Regional Sustainable Society Index. October 2018; In: Social Indicators Research. Vol. 139, No. 3, pp. 871–885

Wu, Sisi; Fu, Yelin; Lai, K. K.; John Leung, W. K. / A Weighted Least-Square Dissimilarity Approach for Multiple Criteria ABC Inventory Classification. August 2018; In: Asia-Pacific Journal of Operational Research. Vol. 35, No. 4

Fu, Yelin; Lai, Kin Keung; Miao, Yajun; Leung, John W.K. / A distance-based decision-making method to improve multiple criteria ABC inventory classification. September 2016; In: International Transactions in Operational Research. Vol. 23, No. 5, pp. 969-978

Fu, Yelin; Lai, Kin Keung; Leung, John Wk; Liang, Liang / A distance-based decision making method to improve multiple criteria supplier selection. July 2016; In: Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture. Vol. 230, No. 7, pp. 1351-1355

Fu, Yelin; Sun, Jianshan; Lai, K. K.; Leung, John W. K. / A robust optimization solution to bottleneck generalized assignment problem under uncertainty. October 2015; In: Annals of Operations Research. Vol. 233, No. 1, pp. 123-133

LEUNG, Wai Keung; Sze, Spencer; Yu, William / A Study on Green Manufacturing Operations Practices in China. 2013; In: International Journal of Engineering and Industries. Vol. 4, No. 3, pp. 8 - 18

Leung, Wai Keung; Ng, W. C. / Factorial effects on the performance of closed-loop asynchronous automatic assembly systems. May 2010; In: International Journal of Manufacturing Technology and Management. Vol. 20, No. 1-4, pp. 156-168

Leung, John W.K.; Kwong, Kenneth K. / A structured approach to describing service for creating a delightful experience. September 2009; In: Computers and Industrial Engineering. Vol. 57, No. 2, pp. 563-570

Kwong, Kenneth K.; Yu, William Y.P.; Leung, John W.K.; Wang, Kan / Attitude toward counterfeits and ethnic groups: Comparing chinese and western consumers purchasing counterfeits. 2009; In: Journal of Euromarketing. Vol. 18, No. 3, pp. 157-168

Leung, John; Lai, K. K. / Performance analysis of assembly systems with highlift stations: A practical approach. April 2004; In: Computers and Industrial Engineering. Vol. 46, No. 2, pp. 305-311

Leung, K. N F; Lai, K. K.; Leung, W. K J / A comparison of estimators of an arithmetic process using simulation. 2002; In: International Journal of Modelling and Simulation. Vol. 22, No. 3, pp. 142-147

Leung, W. K.; Lai, K. K. / Improving the quality of the credit authorization process a quantitative approach. 2001; In: International Journal of Service Industry Management. Vol. 12, No. 4, pp. 328-341

Lai, K. K.; Leung, John / Analysis of gate house operations in a container terminal. 2000; In: International Journal of Modelling and Simulation. Vol. 20, No. 1, pp. 89-94

Ng, W. C.; Leung, J. / Determining the optimal move times for a given cyclic schedule of a material handling hoist. July 1997; In: Computers and Industrial Engineering. Vol. 32, No. 3, pp. 595-606

Leung, John W. K.; Lai, K. K. / A structured methodology to build discrete-event simulation models. May 1997; In: Asia-Pacific Journal of Operational Research. Vol. 14, No. 1, pp. 19-37

LEUNG, John W. K.; Lai, K. K. / Performance analysis of automatic assembly systems with in-line parallel stations. January 1997; In: IMA Journal of Management Mathematics. Vol. 8, No. 1, pp. 1-22

Leung, John; Lai, K. K. / Simulation analysis of assembly systems with multiple highlift stations. December 1996; In: International Journal of Industrial Engineering : Theory Applications and Practice. Vol. 3, No. 4, pp. 233-245

Leung, W. K.; Lai, K. K. / Analysis of repair strategies for automatic assembly systems. 1996; In: International Journal of Quality and Reliability Management. Vol. 13, No. 6, pp. 45-58

Lai, K. K.; Lam, Kokin; Leung, W. K. / Factorial experiments in the analysis of assembly systems. January 1994; In: Journal of Applied Statistics. Vol. 21, No. 5, pp. 383-394

Leung, W. K.; Sanders, J. L. / Simulation analysis of the performance of tunnel-gated stations for free-transfer assembly systems. 1986; In: Journal of Manufacturing Systems. Vol. 5, No. 3, pp. 191-202

Conference Papers

Kwong, Kenneth K.; LEUNG, Wai Keung / In Search of Third-Party Logistics Synergies and the Effects on Performance. January 2014; 1st International Conference on Supply Chain for Sustainability, 11/01/2014 - 12/01/2014, , China. pp. 37-42

Lee, Adam Y. K; Kwong, Kenneth K.; LEUNG, Wai Keung / Rating Quality of a Credit Rating Agencies: The Development of a User-based Assessment Model. January 2014; 12th Eurasia Business and Economics Society, 09/01/2014 - 11/01/2014, , Singapore. pp. 5-17

KWONG, K K; WANG, X Y; LEUNG, Wai Keung; CHAN, R Y K / Reaching a New Height with 3PLs: An Exploratory Study of Companies in South China. July 2009; Conference on Marketing Innovation and Strategic Management of Transition from OEM to OSM, 03/07/2009 - 05/07/2009, Guangzhou, China.

Chapters, Conference Papers, Creative and Literary Works

Leung, John W.K.; Sze, Spencer; Yu, William / Adaptability of green manufacturing initiatives in China. 2012; Proceedings of International Conference on Computers and Industrial Engineering, CIE. Vol. 2, pp. 953-963

Leung, John W.K.; Kwong, Kenneth K.; Lai, Brian / A hybrid approach to integrate customer experience management (CEM) & customer relationship management (CRM). 2011; 41st International Conference on Computers and Industrial Engineering 2011. pp. 178-183

Leung, John W. K.; Sze, Spencer / Practicing green manufacturing operations in the garment industry in China. 2011; Proceedings - 2nd International Conference on Engineering and Industries, ICEI 2011. pp. 110-115

Wang, Xiaoyu; Sha, Zhenquan; Kwong, Kenneth K.; Leung, John W.K. / A theoretical framework of brand image and service quality on third-party logistics service. 2008; Proceedings - 2008 International Seminar on Future BioMedical Information Engineering, FBIE 2008. pp. 45-47

KWONG, K; LEUNG, Wai Keung; YAU, Oliver H M / Accounting for the Differences Between Delighted and Satisfied Customers. 2007; Proceedings of the 9th International Conference of Global Business and Technology Association (GBATA 2007). pp. 393-400

Leung, John W. K.; Kwong, Kenneth K. / A structured approach to describing service for creating a delightful experience. 2006; The 36th CIE Conference on Computers & Industrial Engineering. pp. 4829-4838

Sanders, J. L.; Leung, W. K. / OPTIMAL PERFORMANCE CHARACTERISTICS FOR PARALLEL STATIONS IN AUTOMATIC ASSEMBLY SYSTEMS.. 1984; Computers in Engineering, Proceedings of the International Computers in Engineering Conference and. pp. 247-252

Scholarly Books, Monographs, Reports and Case Studies


keep reading