Date: 25-Sep-2024

Venue:  8-210, 8/F, Lau  Building

Title: CDP - Bank of America: Career Power Up 3 - Customer Interactions

Speaker: 

Mr. Kenneth Fung, Vice President, Human Resources

Ms. Henna Bashir, Analyst, Talent & Academy

Ms. Elsa Sin, Vice President, Talent & Academy

 

This session was designed for learners interested in improving their ability to interact with customers and meet customer needs. The goal of this session was to provide learners with the skills needed to connect with, understand, analyze and address customer needs through a variety of situations and scenarios.

 

• Ways to influence and engage with customers effectively

• Identify key strategies to relate to customers and uncover their needs

• Describe ways to improve customer service by making transactions easier

• Identify best practices to exceed customer needs during a service interaction

• Apply skills needed to understand, analyze and address customer needs