Address
12-258, Lau Ming Wai Academic Building, City University of Hong Kong
Phone
+852 34427966
Fax
+852 34420309
Email
Public CV
Research Areas
Organizational Behavior
HRM
Qualifications
PhD - International Development
MEd - Industrial / Organizational Psychology
BSc - Psychology
Biography
Ziguang Chen is a professor of organizational behavior and human resource management at the Department of Management, City University of Hong Kong. He received his PhD in international development from Nagoya University, Japan. His research focuses on organizational behavior and human resource issues in China, including managerial skill practices, cross-cultural human resource development, proactive behavior, and leader-member exchange in Chinese firms. His publications mainly appear in Journal of Applied Psychology, Personnel Psychology, Journal of Organizational Behavior,Human Resoure Management, Journal of Occupational and Organizational Psychology, Management and Organization Review, and Asia Pacific Journal of Management.
Research Grants
co-PI: "Triple Pathways Linking Proactive Personality Diversity to Team Effectiveness", GRF - RGC, Amount: Amount: HK$ 400,716 (2017-2019), Lam, W., Chen, Z., Lee, C., Parker, S. K. & Song, L. J.
PI: "Enhancing Expatriation Effectiveness: The Mitigating Effect of Attachment Security on Perceived Threat in Intercultural Conflict", General Research Fund - RGC, Amount: Amount: HK$914,836 (2016-2019), Chen, Z., Chao, M. C., & Fu, J. H-Y
co-PI: "Enjoy Your Night, Stay Positive Tomorrow: Exploring the Motivational Mechanisms of Off-Job Experiences-Proactive Behavior Relationship", GRF - RGC, Amount: Amount: HK$ 592,000 (2016-2017), Lam, W., Cheng, B. H., Lee, C., Chen, Z., & Ouyang, K.
PI: "Standing in the Customer’s Shoes: Joint Effects of Perspective Taking and Proactive Personality on Customer Service Performance", General Research Fund - RGC, Amount: HK$630,590 (2016-2017), Chen, Z., Lam, W., Huo, Y., & Geng, X.
co-PI: "Effects of Person-Job Fit on In-role Performance, OCB, and Proactive Behavior: Mediating Role of Emotional Labor", GRF - RGC, Amount: Amount: HK$ 406,998 (2013-2015), Lam, W., Chen, Z., & Zhong, J. A.
PI: "Supervisors' Aggressive Humor towards Me and My Peers: Effects on Strain and Work Outcomes", General Research Fund - Hong Kong Research Grant Council, Amount: HK$488,480 (2012-2014), Chen, Z., Lam, W., & Xie, J. L.
PI: "The Interplay between Perspective Taking and Proactive Personality: Effects on Emotional Labor Strategies, and Further on Job Performance and Career Satisfaction", Strategic Research Grant - City University of Hong Kong, Amount: HK$166,725 (2012-2014), Chen, Z., & Huo, Y.
co-PI: "When my company asks me to smile: The effects of emotional labor on employee performance and well-being", GRF - The Hong Kong Polytechnic University, Amount: HK$492,200 (2009-2012), Lam, W., Chen, Z., Sun, H., & Xie, J.
"The effects of emotional labor on psychological, physiological, and behavioral outcomes: A cross-cultural study of Canadian and Chinese employees", SSHRC - Social Sciences and Humanities Research Council of Canada (SSHRC), Amount: HK$1,012,602 (2008-2011), Xie J, Lam W & Chen Z
PI: "Dynamic Processes of Interactions between Supervisors and Subordinates: The Effects of Attributions of the Motives for Other's Effort on LMX and Performance", Competitive Earmarked Research Grand (CERG) - RGC, Amount: HK$1,014,964. (2008-2010), Chen Z, Lam W & Zhong, J A
PI: "Leader-Member Exchange and Member Performance: A New Look at Individual-Level Critical Feedback Seeking Behavior and Team-Level Empowerment Climate", Competitive Earmarked Research Grand (CERG) - RGC, Amount: HK$497,568 (2006-2008), Chen Z, Lam W & Zhong J A
PI: "The Contingency Notion of the Strategy-HRM-performance Relationship: The Role of Organizational Individualism", CityU Strategic Research Grant (SRG) - SRG, Amount: HK$180,000 (2004-2007), Chen Z, Lam W & Takeuchi N
PI: "Exploring the Relationships among HRM, Manufacturing Strategy, and Organizational Performance: A Comparative Study of Hong Kong, US, Japanese, and Chinese State-owned Manufacturing Firms in Mainland China", Competitive Earmarked Research Grand (CERG) - RGC, Amount: HK$572,985 (2002-2005), Chen Z, Takeuchi N, Wakabayashi M, Zhong J A & Sun H F
PI: "A Study of Managerial Skill for Globalizing in Hong Kong Electronics Firms and Their Affiliates in Mainland China", CityU Strategic Research Grant (SRG) - SRG, Amount: HK$217,000 (2001-2004), Chen Z, Shi J & Zhong J A
PI: "Cross-cultural Managerial Skill Development for Global Business: Comparisons between Japanese and Asian Managers", JSPS Postdoctoral Fellowship for Foreign Research - Japan Society for the Promotion of Science, Amount: JPY2,500,000 (1998-2000), Chen Z
PI: "Managerial Skills for Globalizing Taiwanese Business: In comparison with Japanese and Chinese Managers", Foundation for International Scholarly Exchange - Chain Ching-kuo Foundation for International Scholarly Exchange, Amount: US$25,000 (1998-1999), Chen Z
PI: "Cross-cultural Managerial Skill Development for Global Business", Casio Foundation for the Promotion of Science - Casio Foundation for the Promotion of Science, Amount: JPY1,000,000 (1998-1999), Chen Z
PI: "A Study on Managerial Ability Required by Asian Managers", Nagoya University Foundation for the Promotion of - Nagoya University, Japan, Amount: JPY500,000 (1998-1998), Chen Z
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Publications
Journal Publications and Reviews
Lan, Junbang; Huo, Yuanyuan; Cai, Zhenyao; Wong, Chi-Sum; Chen, Ziguang; Lam, Wing / Uncovering the impact of triadic relationships within a team on job performance: an application of balance theory in predicting feedback-seeking behaviour. September 2020; In: Journal of Occupational and Organizational Psychology. Vol. 93, No. 3, pp. 654-686
Cai, Zhenyao; Huo, Yuanyuan; Lan, Junbang; Chen, Ziguang; Lam, Wing / When Do Frontline Hospitality Employees Take Charge? Prosocial Motivation, Taking Charge, and Job Performance: The Moderating Role of Job Autonomy. August 2019; In: Cornell Hospitality Quarterly. Vol. 60, No. 3, pp. 237-248
Huo, Yuanyuan; Chen, Ziguang; Lam, Wing; Woods, Stephen A. / Standing in my customer's shoes: Effects of customer-oriented perspective taking on proactive service performance. June 2019; In: Journal of Occupational and Organizational Psychology. Vol. 92, No. 2, pp. 255-280
Lam, Wing; Huo, Yuanyuan; Chen, Ziguang / Who is fit to serve? Person–job/organization fit, emotional labor, and customer service performance. March 2018; In: Human Resource Management. Vol. 57, No. 2, pp. 483-497
Chen, Shuai; Wang, Duanxu; Zhou, Yun; Chen, Ziguang; Wu, Daoyou / When too little or too much hurts: Evidence for a curvilinear relationship between team faultlines and performance. December 2017; In: Asia Pacific Journal of Management. Vol. 34, No. 4, pp. 931-950
Liu, Wu; Tangirala, Subrahmaniam; Lam, Wing; Chen, Ziguang; Jia, Rongwen Tina; Huang, Xu / How and When Peers’ Positive Mood Influences Employees’ Voice. May 2015; In: Journal of Applied Psychology. Vol. 100, No. 3, pp. 976-989
Geng, Xiaowei; Chen, Ziguang; Lam, Wing; Zheng, Quanquan / Hedonic Evaluation over Short and Long Retention Intervals: The Mechanism of the Peak-End Rule. July 2013; In: Journal of Behavioral Decision Making. Vol. 26, No. 3, pp. 225-236
Huo, Yuanyuan; Lam, Wing; Chen, Ziguang / Am I the Only One This Supervisor is Laughing at? Effects of Aggressive Humor on Employee Strain and Addictive Behaviors. December 2012; In: Personnel Psychology. Vol. 65, No. 4, pp. 859-885
Chen, Ziguang; Lam, Wing; Zhong, Jian An / Effects of perceptions on LMX and work performance: Effects of supervisors' perception of subordinates' emotional intelligence and subordinates' perception of trust in the supervisor on LMX and, consequently, performance. September 2012; In: Asia Pacific Journal of Management. Vol. 29, No. 3, pp. 597-616
Zhong, Jian An; Cao, Zhong-Liang; Huo, Yuanyuan; Chen, Ziguang; Lam, Wing / The mediating role of job feedback in the relationship between neuroticism and emotional labor. May 2012; In: Social Behavior and Personality. Vol. 40, No. 4, pp. 649-656
Lam, Wing; Chen, Ziguang / When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory. March 2012; In: International Journal of Hospitality Management. Vol. 31, No. 1, pp. 3-11
Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, Yuanyuan; Zhong, Jian An / Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance. February 2012; In: International Journal of Human Resource Management. Vol. 23, No. 4, pp. 826-845
Zhong, Jian An; Lam, Wing; Chen, Ziguang / Relationship between leader-member exchange and organizational citizenship behaviors: Examining the moderating role of empowerment. September 2011; In: Asia Pacific Journal of Management. Vol. 28, No. 3, pp. 609-626
Sue-Chan, Christina; Chen, Ziguang; Lam, Wing / LMX, coaching attributions, and employee performance. August 2011; In: Group and Organization Management. Vol. 36, No. 4, pp. 466-498
ZHONG, Jian An; CAO, Zhongliang; HUO, Yuanyuan; CHEN, Ziguang; LAM, Wing; ZHANG, Ming / Neuroticism and emotional labor: The mediating role of job feedback. 2011; In: Social Behavior and Personality.
Duan, Jinyun; Lam, Wing; Chen, Ziguang; Zhong, Jian An / Leadership justice, negative organizational behaviors, and the mediating effect of affective commitment. 2010; In: Social Behavior and Personality. Vol. 38, No. 9, pp. 1287-1296
Takeuchi, Norihiko; Chen, Ziguang; Lam, Wing / Coping with an emerging market competition through strategy-human resource alignment: Case study evidence from five leading Japanese manufacturers in the People's Republic of China. December 2009; In: International Journal of Human Resource Management. Vol. 20, No. 12, pp. 2454-2470
Lam, Wing; Chen, Ziguang; Takeuchi, Norihiko / Perceived human resource management practices and intention to leave of employees: The mediating role of organizational citizenship behaviour in a Sino-Japanese joint venture. 2009; In: International Journal of Human Resource Management. Vol. 20, No. 11, pp. 2250-2270
Chen, Ziguang; Lam, Wing; Zhong, Jian An / Leader-member exchange and member performance: A new look at individual-level negative feedback-seeking behavior and team-level empowerment climate. January 2007; In: Journal of Applied Psychology. Vol. 92, No. 1, pp. 202-212
Xie, Jia Lin; Chen, Ziguang; Roy, Jean-Paul / Cultural and Personality Determinants of Leniency in Self-Rating among Chinese People. July 2006; In: Management and Organization Review. Vol. 2, No. 2, pp. 181-207
Xie, Jia Lin; Roy, Jean-Paul; Chen, Ziguang / Cultural and individual differences in self-rating behavior: An extension and refinement of the cultural relativity hypothesis. May 2006; In: Journal of Organizational Behavior. Vol. 27, No. 3, pp. 341-364
Ozer, Muammer; Chen, Ziguang / Do the best new product development practices of US companies matter in Hong Kong?. April 2006; In: Industrial Marketing Management. Vol. 35, No. 3, pp. 279-292
Chen, Ziguang; Takeuchi, Norihiko; Wakabayashi, Mitsuru / Managerial skill utilization: Work environment, gender, and training incentive. May 2005; In: International Journal of Human Resource Management. Vol. 16, No. 5, pp. 786-808
Chen, Ziguang; Wakabayashi, Mitsuru; Takeuchi, Norihiko / A comparative study of organizational context factors for managerial career progress: Focusing on Chinese state-owned, Sino-foreign joint venture and Japanese corporations. June 2004; In: International Journal of Human Resource Management. Vol. 15, No. 4-5, pp. 750-774
Takeuchi, Norihiko; Wakabayashi, Mitsuru; Chen, Ziguang / The strategic HRM configuration for competitive advantage: Evidence from Japanese firms in China and Taiwan. 2003; In: Asia Pacific Journal of Management. Vol. 20, No. 4, pp. 447-480
Wakabayashi, Mitsuru; Kondo, Mari; Chen, Ziguang / Cross-cultural managerial skill practices: Filipino and Chinese managers under Japanese-style management. February 2001; In: Global Business Review. Vol. 2, No. 1, pp. 15-35
Conference Papers
Kan, Ouyang,; Wing, Lam,; Bonnie Hayden, Cheng, ; Ziguang, Chen, / How Do I Stay Proactive? Examining the Effect of Proactive Behavior and Breaks on Fatigue. December 2016; 30th annual Australian New Zealand Academy of Management (ANZAM) Conference, 06/12/2016 - 09/12/2016, Brisbane, Australia.
Lan , Junbang ; HUO, Yuanyuan; Cai, Zhenyao ; CHEN, Ziguang; Lam, W. / LMX-TMX (In)congruence in Newcomers' Feedback Seeking Behavior and Job Performance. August 2016; 2016 Annual Meeting of the Academy of Management, 05/08/2016 - 09/08/2016, Anaheim, United States.
HUO, Yuanyuan; CHEN, Ziguang; DU, Yaolin / The Effect of Authority from Different Sources on Employees’ Psychological and Behavioral Outcomes. June 2016; The Seventh Biennial International Association of Chinese Management Research Conference, 15/06/2016 - 19/06/2016, Hangzhou, China.
LAM, Wing; CHEN, Ziguang; QURESHI, Israr; HUO, Yuanyuan / The Effects of Attributions of the Motives for Other's Effort on LMX Development. August 2015; 2015 Academy of Management Meeting, 07/08/2015 - 11/08/2015, Vancouver, Canada.
Lam, Wing; CHEN, Ziguang; Qureshi, Israr; Huo, Yuanyuan / Dynamic Processes of Interactions between Leaders and Subordinates. May 2015; 17th Congress of the European Association of Work and Organizational Psychology, 20/05/2015 - 23/05/2015, Oslo, Norway.
Lam, Wing; Huo, Yuanyuan; CHEN, Ziguang / Why Do We Need Someone Who Is Fit to Serve? Interactive Effects of P-J Fit and P-O Fit on Customer Service Performance. May 2015; 17th Congress of the European Association of Work and Organizational Psychology, 20/05/2015 - 23/05/2015, Oslo, Norway.
Geng, Xiaowei; CHEN, Ziguang; Lam, Wing; Zheng, Quanquan / Hedonic Evaluation over Short and Long Retention Intervals: The Mechanism of the Peak-End Rule. December 2014; 1st International Conference of Human Capital, 12/12/2014 - 15/12/2014, Chongqing, China.
Du, Yaolin; CHEN, Ziguang; Zou, Hong / Linking Support for Creativity and Creative Behavior: The Influence of Intrinsic Motivation and Openness to Experience. December 2014; 1st International Conference of Human Capital, 12/12/2014 - 15/12/2014, Chongqing, China.
CHEN, Ziguang / Polyculture and the International Perspective of Human Capital. December 2014; 1st International Conference of Human Capital, 12/12/2014 - 15/12/2014, Chongqing, China.
Ouyang, Kan; Lam, Wing; CHEN, Ziguang; Shen, Libing / Examining the Role of Short Break on Proactive Behavior: A Self-Regulatory Resource Perspective. July 2014; 13th International Conference of the Society for Global Business & Economic Development, 16/07/2014 - 18/07/2014, Ancona, Italy.
OUYANG, Kan; LAM, Wing; CHEN, Ziguang / Examining individual differences and proactive behavior: A cultural perspective. May 2014; 2014 Annual Conference of the Society for Industrial and Organizational Psychology, 17/05/2014 - 17/05/2014, Honolulu, United States.
OUYANG, Kan; LAM, Wing; CHEN, Ziguang / Abusive supervision and proactivity: A social identity perspective. May 2014; 2014 Annual Conference of the Society for Industrial and Organizational Psychology, 17/05/2014 - 17/05/2014, Honolulu, United States.
HUO, Yuanyuan; CHEN, Ziguang; LAM, Wing / Proactive personality and customer service performance. May 2014; 2014 Annual Conference of the Society for Industrial and Organizational Psychology, 17/05/2014 - 17/05/2014, Honolulu, United States.
CHEN, Ziguang; LAM, Wing; HUO, Yuanyuan / The effects of authority from job position and supervisors on job satisfaction and work performance. September 2013; 2013 Academy of Management Annual Meeting, 09/08/2013 - 13/08/2013, Orlando, United States.
OUYANG, Kan; CHEN, Ziguang; LAM, Wing / Culture and proactive behavior: How perceived values of proactive behavior mediate the relationship?. August 2013; 2013 Academy of Management Annual Meeting, 09/08/2013 - 13/08/2013, Orlando, United States.
HUO, Yuanyuan; LAM, Wing; CHEN, Ziguang / Proactivity is not enough: The role of perspective taking in enhancing the beneficial outcomes. August 2013; 2013 Academy of Management Annual Meeting, 09/08/2013 - 13/08/2013, Orlando, United States.
OUYANG, Kan; LAM, Wing; CHEN, Ziguang / Roles of gender and identification on abusive supervision and proactive behavior. August 2013; 2013 Academy of Management Annual Meeting, 09/08/2013 - 13/08/2013, Orlando, United States.
OUYANG, Kan; LAM, Wing; CHEN, Ziguang / Abusive Supervision and Proactive Behavior: The Roles of Gender and Identification. June 2013; 2013 International Conference on Business and Economics, 13/06/2013 - 15/06/2013, , Iceland.
OUYANG, Kan; LAM, Wing; CHEN, Ziguang / Cultural Orientation and Proactive Behavior: Mediating Roles of Perceived Performance and Image Values. June 2013; 2013 International Conference on Business and Economics, 13/06/2013 - 15/06/2013, , Iceland.
HUO, Yuanyuan; CHEN, Ziguang; LAM, Wing / The Paradox of Proactivity for Customer Service Employees. June 2013; 2013 International Conference on Business and Economics, 13/06/2013 - 15/06/2013, , Iceland.
LAM, Wing; CHEN, Ziguang; OUYANG, Kan / Cultural orientation and proactive behavior: Mediating roles of perceived performance enhancement and impression management values. December 2012; 2012 Asian Academy of Management Conference, 10/12/2012 - 12/12/2012, , Korea, Republic of.
HUO, Yuanyuan; Chen, Ziguang / Exploring the effects of social work characteristics on proactive behavior. December 2012; 2012 Asian Academy of Management Conference, 10/12/2012 - 12/12/2012, , Korea, Republic of.
OUYANG, Kan; LAM, Wing; CHEN, Ziguang / Culture and Proactive Behavior: How Perceived Values of Proactive Behavior Mediate the Relationship?. August 2012; 2012 Academy of Management Annual Meeting (AOM 2012), 03/08/2012 - 07/08/2012, Boston, United States.
CHEN, Ziguang; LAM, Wing; HUO, Yuanyuan / The effects of authority from job position and supervisors on job satisfaction and work performance. August 2012; 2012 Academy of Management Annual Meeting (AOM 2012), 03/08/2012 - 07/08/2012, Boston, United States.
Lam, Wing; Chen, Ziguang; Huo, Yuanyuan / Effects of emotional labor on affect, attitude, and behavior. June 2012; 2012 International Association of Chinese Management Research Conference, 20/06/2012 - 24/06/2012, , China.
HUO, Yuanyuan; Chen, Ziguang; Lam, Wing / The interplay between perspective taking and proactive personality. June 2012; 2012 International Association of Chinese Management Research Conference, 20/06/2012 - 24/06/2012, , China.
LAM, Catherine K; HUANG, Xu; JANSSEN, Onne; LAM, Wing; CHEN, Ziguang / Burnout epidemics: Team burnout, self-motivational resources, and work performance. April 2012; 2012 SIOP Conference, 26/04/2012 - 28/04/2012, San Diego, California, United States.
LAM, Wing; CHEN, Ziguang / Is My Authority Coming From My Job or My Boss?. April 2012; 2012 SIOP Conference, 26/04/2012 - 28/04/2012, San Diego, California, United States.
Lam, Wing; Huo, Yuanyuan; Chen, Ziguang / Exploring the mechanisms of the effect of p-j fit on service quality and psychological well-being. August 2011; 2011 Academy of Management Annual Meeting, 12/08/2011 - 16/08/2011, , United States.
HUO, Yuanyuan; Lam, Wing; Chen, Ziguang / The effect of supervisors' aggressive humor on employees' strain and addictive behaviors. August 2011; 2011 Academy of Management Annual Meeting, 12/08/2011 - 16/08/2011, , United States.
Huo, Yuanyuan; Lam, W; CHEN, Ziguang / Am I the only one who is laughed by the supervisor? Supervisors' aggressive humor on subordinates' stress and addictive behaviors. December 2010; 7th Asia Academy of Management Conference, 12/12/2010 - 14/12/2010, , Macao, China.
LIU, Wu; LAM, Wing; CHEN, Ziguang / When should I speak out to my peers? Relationship quality, task interdependence, and voice behavior. August 2010; 2010 Academy of Management Annual Conference, 06/08/2010 - 10/08/2010, Montreal, Canada.
LAM, Wing; HUO, Yuanyuan; CHEN, Ziguang / Why do we need someone who is fit to serve? Person-job fit, customer desirability, and emotional labor. August 2010; Seventh International Conference on Emotions and Worklife, 04/08/2010 - 05/08/2010, Montreal, Canada.
LAM, Wing; HUO, Yuanyuan; CHEN, Ziguang / The effects of person-job fit, emotional labor, and social desirability on psychological well-being and service quality. June 2010; Biennial Conference of the International Association for Chinese Management Research (IACMR 2010), 17/06/2010 - 20/06/2010, Shanghai, China.
LAM, Wing; CHEN, Ziguang / I will help when I have the power to help. April 2009; 10th International Business Research Conference, 16/04/2009 - 17/04/2009, Dubai, United Arab Emirates.
CHEN, Ziguang; LAM, Wing / A study of karaoke girls. August 2008; 2008 Academy of Management Annual Conference, 08/08/2008 - 13/08/2008, Anaheim, United States.
LAM, Wing; CHEN, Ziguang; HU, Qing; ZHONG, Jian An / Emotional labor and work performance: Job satisfaction, burnout, and supervisory support. August 2008; 2008 Academy of Management Annual Conference, 08/08/2008 - 13/08/2008, Anaheim, United States.
SUE-CHAN, Christina; Au, A; Chen, Z; Hackett, R D / The Mediating Role of Trustworthiness in the Relationship Between Leader/Member Behavior and LMX. August 2008; 2008 Academy of Management Annual Conference, 08/08/2008 - 13/08/2008, Anaheim, United States.
LAM, Wing; CHEN, Ziguang / Emotional labor and work performance: The roles of job satisfaction, burnout, and supervisory emotional support. July 2008; 2nd International Conference on Psychology, 14/07/2008 - 17/07/2008, Athens, Greece.
CHEN, Ziguang; LAM, Wing / Leader-member exchange and helping behavior: Roles of empowerment. July 2008; 2nd International Conference on Psychology, 14/07/2008 - 17/07/2008, Athens, Greece.
LAM, W; CHEN, Z; HU, Q; ZHONG, J A / When the Show Must Go Everyday. December 2007; 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007), 04/12/2007 - 07/12/2007, , Australia.
CHEN, Z; LAM, W; Takeuchi, N / Perceived human resource management practices and intention to leave of employee: The mediating role of organizational citizenship behaviour. August 2007; 10th International Conference of the Society for Global Business and Economic Development (SGBED 2007), 08/08/2007 - 11/08/2007, Kyoto, Japan.
CHEN, Z; LAM, W / Effect of supervisor-rated members' emotional intelligence on performance: Roles of LMX and trust. 2007;
LAM, W; Huang, X; Snape, E; Van Der Vegt, G S; CHEN, Z / Effects of perceived performance on supervisor-attributed motives for feedback-seeking behavior. 2007;
Chapters, Conference Papers, Creative and Literary Works
Huo, Yuanyuan; Lam, Wing; Chen, Ziguang / The joint effects of perspective taking and proactive personality on customer service performance. August 2014; Academy of Management Proceedings 2014. pp. 837-842
CHEN, Ziguang; TAKEUCHI, Norihiko; LAM, Wing / 人的資源管理の日本的特質：管理スキル発揮パターンと HRM の戦略的側面に 焦 点をあてて. July 2010; Globalization, Localization, and Japanese Studies in the Asia-Pacific Region. Vol. 3, pp. 247-260
CHEN, Z; LAM, W / Making LMX leadership work in China. July 2007; New multinational network sharing. pp. 65-77
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