MIS Quarterly, forthcoming
Internet users tend to avoid sponsored search results. Can user-generated content such as product reviews and ratings boost their popularity?
Information Systems Research, December 2020
Mobile has long been vying with desktop in the battle for consumer attention. How is mobile search and purchase affecting e-market users’ behaviour?
MIS Quarterly: Management Information Systems, December 2020
Information technology has led to the wholesale digitization of newspapers, books, music, and movies, but how does this new era affect publishers and consumers?
Journal of Management Information Systems, November 2020
Information security is vital yet many firms still under-invest in this area. How can firms be encouraged to adopt better security measures?
Journal of Management Information Systems, November 2020
Increasingly, people seek product recommendations from multiple sources, but how and why do people integrate this information to make choices?
INFORMS Journal on Computing, October 2020
Users’ rating behaviour enables the market to estimate why and how satisfied (or not) a customer will be with a product. We develop a mechanism to predict the overall ratings.
MIS Quarterly, March 2020
Better self-management of diabetes and depression achieved by integrating physicians’ medical expertise and peer-patients’ experiences.