People and Research Research Insights

Information Systems

Can User-Generated Content Boost the Popularity of Sponsored Search Results?
Prof. Weiquan Wang and Prof. Kai Lim
Can User-Generated Content Boost the Popularity of Sponsored Search Results?

MIS Quarterly, forthcoming

Internet users tend to avoid sponsored search results. Can user-generated content such as product reviews and ratings boost their popularity? 

How are Mobile Phones Reshaping E-Commerce?
Dr. Yongjin Park
How are Mobile Phones Reshaping E-Commerce?

Information Systems Research, December 2020

Mobile has long been vying with desktop in the battle for consumer attention. How is mobile search and purchase affecting e-market users’ behaviour?

The Impact of Digitization on Content Markets
Shivendu Shivendu, Ran(Alan) ZHANG
The Impact of Digitization on Content Markets

MIS Quarterly: Management Information Systems, December 2020

Information technology has led to the wholesale digitization of newspapers, books, music, and movies, but how does this new era affect publishers and consumers?

Security Vulnerability Awareness, Firm Incentives, and ICT Development
Dr. Yunhui Zhuang and Dr. Alvin Leung
Security Vulnerability Awareness, Firm Incentives, and ICT Development

Journal of Management Information Systems, November 2020

Information security is vital yet many firms still under-invest in this area. How can firms be encouraged to adopt better security measures? 

The Convergence of Product Recommendations
Dr. Jingjun Xu
The Convergence of Product Recommendations

Journal of Management Information Systems, November 2020

Increasingly, people seek product recommendations from multiple sources, but how and why do people integrate this information to make choices?

Understanding and Predicting Users’ Rating Behaviour
Dr. Jingjun Xu
Understanding and Predicting Users’ Rating Behaviour

INFORMS Journal on Computing, October 2020 

Users’ rating behaviour enables the market to estimate why and how satisfied (or not) a customer will be with a product. We develop a mechanism to predict the overall ratings. 

Physician-driven Online Health Communities Help Combat Chronic Disease
Dr. Ben Liu
Physician-driven Online Health Communities Help Combat Chronic Disease

MIS Quarterly, March 2020

Better self-management of diabetes and depression achieved by integrating physicians’ medical expertise and peer-patients’ experiences.