Dr. WANG Jianfu
Associate Professor
PhD - Operations Management (Rotman School of Management, University of Toronto)
MSc - Mathematics (Leiden University)
BSc - Mathematics (Southeast University)

Research Areas

Gig Economy
Information Technology Operations
Service Operations
Queueing Economics


Jianfu (Jeff) Wang is an Associate Professor of Management Sciences at the College of Business, City University of Hong Kong. He received his Ph.D. in Operations Management from Rotman School of Management at the University of Toronto. Before joining CityU, he taught at Nanyang Technological University in Singapore. His research interests include queueing theory and its application in service operations, queueing economics, healthcare operations, and revenue management.


Wang, Jianfu; Chua, Geoffrey A.; Sainathan, Arvind; Vijayendiran, Akshay / Equilibrium queueing analysis in a ride-hailing service with sharing option. December 2022; In: Journal of the Operational Research Society.
Hu, Ming; Momot, Ruslan; Wang, Jianfu / Privacy Management in Service Systems. September 2022; In: Manufacturing and Service Operations Management. Vol. 24, No. 5, pp. 2761-2779
Chen, Manlu; Hu, Ming; Wang, Jianfu / Food Delivery Service and Restaurant: Friend or Foe?. February 2022; In: Management Science.
Wang, Jianfu; Hu, Ming / Efficient Inaccuracy: User-Generated Information Sharing in a Queue. October 2020; In: Management Science. Vol. 66, No. 10, pp. 4648–4666
Wang, Jianfu; Abouee-Mehrizi, Hossein; Baron, Opher; Berman, Oded / Tandem queues with impatient customers. November 2019; In: Performance Evaluation. Vol. 135
Hu, Ming; Li, Yang; Wang, Jianfu / Efficient Ignorance: Information Heterogeneity in a Queue. June 2018; In: Management Science. Vol. 64, No. 6, pp. 2650-2671
Baron, Opher; Berman, Oded; Krass, Dmitry; Wang, Jianfu / Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis. 2017; In: Manufacturing and Service Operations Management. Vol. 19, No. 1, pp. 52-71
Wang, Jianfu; Baron, Opher; Scheller-Wolf, Alan / M/M/c Queue with Two Priority Classes. May 2015; In: Operations Research. Vol. 63, No. 3, pp. 733-749
Baron, Opher; Berman, Oded; Krass, Dmitry; Wang, Jianfu / Using Strategic Idleness to Improve Customer Service Experience in Service Networks. January 2014; In: Operations Research. Vol. 62, No. 1, pp. 123-140
Baron, O.; Berman, O.; Krass, D.; Wang, J. / STRATEGIC IDLING AND DYNAMIC SCHEDULING IN OPEN-SHOP SERVICE NETWORK: CASE STUDY AND ANALYSIS. June 2016; ILS 2016: 6th International Conference on Information Systems, Logistics and Supply Chain.