Seminar: Appointment Scheduling with a Waiting Time Target
This work is motivated by the appointment booking of specialist services at the ambulatory care center (ACC) in a major public hospital in Hong Kong. We study scheduling policies in a healthcare system in which patients' waiting times for medical consultations are governed by the Hong Kong Hospital Authority. Specifically, the ACC accepts only advanced bookings, and patients should receive consultation within a stipulated target waiting time. We study two forms of scheduling: allocation scheduling and advance scheduling.