Seminar: Managing Services with Dependent Service Valuations and Service Times
In many services, a customer's valuation for the service depends on the amount of time that customer requires for service. We thus consider a queueing model to explicitly capture such dependence in congestion-prone services. Our goal is to study the impact of the dependence on the service provider's pricing decision and revenue performance. We first consider a benchmark case in which customers are charged a fixed fee for service.