Issue Two 2020
College of Business
From the Dean

Imagining, innovating, sharing, arguing, supporting, criticising – wherever we look, we are busy at work in our unpredictable ways, more “human” than “resource.” Meanwhile, automated processes are ticking away in the background, placing a question mark against our future relationship with technology and work....

Features We welcome Dean Frank Chen

We welcome Professor Frank Youhua Chen, who took up the reins as Dean of the College of Business on 1 July 2020. Frank Chen is Chair Professor in the Department of Management Sciences, and served as Acting Head and then Head of the Department of Management Sciences from January 2013 to 30 June 2020.

Corporate Total customer obsession

Dr Sunny Fong, Senior Director, People Lead – Asia & Japan at McDonald's, talks about how HR has changed over his working lifetime, how established brands keep innovating, and the challenges of addressing Covid-19