Kevin Chiang is Professor and MBA Director at City University of Hong Kong. Most recently, he was Program Leader of MSc in Operations and Supply Chain Management at the same university. Kevin was previously a faculty at University of Maryland, Baltimore County. Prior to that, he worked in industry as an IT consultant in Chicago, USA. Kevin received his Ph.D. from University of Illinois at Urbana-Champaign. He is interested in interdisciplinary research across Operations, Marketing, and IS. His work appears in leading management journals, including Management Science, Manufacturing & Service Operations Management, and Journal of Management Information Systems.