People and Research People

People Details

Dr. WANG Jianfu


Associate Professor

7-283, Lau Ming Wai Academic Building, City University of Hong Kong
+852 34428349
+852 34420189
Public CV

Research Areas

Gig Economy
Information Technology Operations
Service Operations
Queueing Economics


PhD - Operations Management (Rotman School of Management, University of Toronto)
MSc - Mathematics (Leiden University)
BSc - Mathematics (Southeast University)


Jianfu (Jeff) Wang is an Associate Professor of Management Sciences at the College of Business, City University of Hong Kong. He received his PhD in Operations Management from Rotman School of Management at the University of Toronto. His research interests include queueing theory and its application in service operations, queueing economics, healthcare operations, and revenue management.

Teaching Areas

Service Operations


Journal Publications and Reviews

Wang, Jianfu; Hu, Ming / Efficient Inaccuracy: User-Generated Information Sharing in a Queue. October 2020; In: Management Science. Vol. 66, No. 10, pp. 4648–4666

Wang, Jianfu; Abouee-Mehrizi, Hossein; Baron, Opher; Berman, Oded / Tandem queues with impatient customers. November 2019; In: Performance Evaluation. Vol. 135

Hu, Ming; Li, Yang; Wang, Jianfu / Efficient Ignorance: Information Heterogeneity in a Queue. June 2018; In: Management Science. Vol. 64, No. 6, pp. 2650-2671

Baron, Opher; Berman, Oded; Krass, Dmitry; Wang, Jianfu / Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis. 2017; In: Manufacturing and Service Operations Management. Vol. 19, No. 1, pp. 52-71

Wang, Jianfu; Baron, Opher; Scheller-Wolf, Alan / M/M/c Queue with Two Priority Classes. May 2015; In: Operations Research. Vol. 63, No. 3, pp. 733-749

Baron, Opher; Berman, Oded; Krass, Dmitry; Wang, Jianfu / Using Strategic Idleness to Improve Customer Service Experience in Service Networks. January 2014; In: Operations Research. Vol. 62, No. 1, pp. 123-140

Chapters, Conference Papers, Creative and Literary Works

Baron, O.; Berman, O.; Krass, D.; Wang, J. / STRATEGIC IDLING AND DYNAMIC SCHEDULING IN OPEN-SHOP SERVICE NETWORK: CASE STUDY AND ANALYSIS. June 2016; ILS 2016: 6th International Conference on Information Systems, Logistics and Supply Chain.

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